Inventory Associate

About the role

The Inventory Associate in Fulfillment manages and maintains accurate inventory levels, ensuring products are properly stocked, organized, and readily available for order fulfillment. This role supports the smooth operation of the fulfillment process by tracking inventory movements, addressing discrepancies, and collaborating with other departments.

Responsibilities

• Pull, validate, prepare, and audit orders for curbside pick-up, in-store pick-up, and shipping to ensure timely and accurate fulfillment.
• Maintain frequent communication with the store management team regarding inventory discrepancies related to DCom operations, ensuring resolution in a timely manner.
• Deliver consistent, high-quality customer service to provide a positive shopping experience for all customers.
• Manage all in-store price changes, including printing ad and special event signs, and conducting audits to ensure accurate pricing.
• Monitor and manage the store’s ‘negative on hand’ inventory, collaborating with store management to resolve discrepancies in inventory counts.
• Oversee and maintain the department’s ‘outs’ list, ensuring stock levels are accurate and updated.
• Utilize the POS system to process phone orders, in-store orders, and returns, ensuring accuracy and efficiency in all transactions.
• Assist in other departments when needed.
• Perform daily cleaning tasks such as vacuuming, replacing full trash bags, and sweeping the department floor.
• Perform other duties as assigned.

Qualifications

• Basic knowledge of operating touch screen devices and Microsoft Word and Excel.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and shift priorities accordingly.
• Familiarity with operating a computer system and email.
• Familiarity with standard retail concepts and practices.