Invent L3 Support

Key responsibilities

• Triage, mitigate, and communicate with customers during incidents.
• Resolve complex data and integration issues such as SFTP/CSV, REST APIs, ETL, SKU/store hierarchy mismatches, and promo/calendar ingestion errors.
• Analyze forecast variances, validate model inputs, and recommend configuration or data corrections.
• Reproduce issues in test environments and provide detailed defect packages including logs, SQL extracts, and repro steps for engineering.
• Implement or coordinate permanent fixes, patches, and configuration changes with product and R&D teams.
• Lead technical readiness for go-lives and upgrades, including capacity testing, pre/post reconciliation, runbook ownership, and cutover support.
• Perform performance tuning for forecast jobs and database queries, and recommend scaling or model runtime improvements.
• Create and maintain runbooks, knowledge base articles, and troubleshooting guides.

Required qualifications

• Minimum 10+ years’ relevant experience supporting merchandise planning, forecasting, or retail planning systems (implementation/support).
• Direct experience with Invent (Invent.ai / MerchPlan).
• Deep retail planning domain knowledge: forecasting, OTB, assortment, allocation, replenishment, promotions, markdowns, seasonality.
• Strong SQL skills (complex queries, window functions, performance tuning) for data validation and reconciliation.
• Practical experience with data integrations (SFTP, CSV/flat files, REST APIs) and ETL troubleshooting.
• Scripting ability (Python/Bash) for diagnostics, automation, and remediation scripts.
• Comfortable with Linux basics, log analysis, and multi-tenant SaaS environments.
• Proven track record owning high-severity incidents and producing actionable root cause analyses (RCAs).
• Willingness to participate in on-call rotation.