Interventional Technician - Float

About the role

At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. Our Interventional Technicians provide exceptional direct client care using innovative technology to assist clients in overcoming their life-long struggle of depression, anxiety, and OCD. The primary role is to assist providers in the delivery of Transcranial Magnetic Simulation Therapy (TMS Therapy) as well as Spravato and Ketamine services while ensuring the highest quality work standards are achieved and maintained according to practice policies and procedures.

This role will float primarily in our mid-region clinics: Auburn, Dedham, Fitchburg, Framingham, Marlborough, Milford, Springfield, Sudbury, West Springfield, and Worcester.

Responsibilities

• Provide interventional treatments according to specific physician protocols, including setting up the TMS medical device and monitoring all aspects of the treatment sessions for patient comfort and treatment accuracy.
• Take patient vitals at specific intervals during Esketamine treatments and monitor patient for medication side effects.
• Accurately enter all patient information into the system and record session notes and superbill by the end of the day.
• Demonstrate strong communication skills to provide support, reflective listening, and compassion to patients struggling with depression or other disorders.
• Provide excellent patient care, treating patients with compassion while developing trust and rapport.
• Administer psychiatric rating scales and document outcomes on modalities.
• Schedule and maintain patient appointments relative to all services offered that encompass patient treatment.
• Have flexibility with time schedules to fit patients’ needs and requirements.
• Answer patient phone calls and adjust the schedule to patient needs as necessary.
• Maintain patient safety by wearing personal protective equipment as required.
• Assist with the patient resource center and integrate current and potential patients.
• Investigate and communicate insurance coverage and verification issues.
• Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system set-up throughout treatment.
• Possess basic clinical assessment skills to identify real or potential adverse events during treatment where treatment should be interrupted or terminated.
• Communicate concerns to the interventional coordinator, clinical director, or physician when necessary.
• Follow company policies and procedures as well as adhere to state and/or federal regulations.
• Work with necessary vendors and other representatives to accomplish various duties.
• Perform additional duties as needed.

Qualifications

• High School Diploma or GED.
• Associate or Bachelor’s Degree (Preferred).
• 1 or more years of medical office experience (Preferred).
• Medical Assistant certification (Preferred).
• Knowledge of medical authorizations (Preferred).
• Completion of TMS Certification during training.
• Knowledge of medical terminology.
• Understand and comply with HIPAA.
• CPR Certified (or willing to get certification).
• Ability to provide coverage for treatments at nearby clinics (Preferred).

Benefits

• Competitive compensation and a wide range of benefits, including medical, dental, vision, and low-cost virtual care.
• Dependent and domestic partner coverage.
• 401K retirement plan.
• Comprehensive onboarding and ongoing educational resources tailored to cultivate your talents.
• Community united by a deep commitment to enhance mental health and revolutionize client care.
• Continuous learning guided by seasoned professionals, fostering career growth in a nurturing environment.
• Collaborative environment that celebrates success, driven by effective communication and unity.

Pay

The hourly compensation range for this role is $20 – $25. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities.