Interventional Psychiatry Support Specialist - Float

About the Role

At New Directions Mental Health, a member of Transformations Care Network (TCN), we are dedicated to enhancing access to high-quality mental health care in our communities. Our Interventional Psychiatry Support Specialists (Medical Assistants) play a vital role in delivering innovative treatments like Transcranial Magnetic Stimulation (TMS) Therapy, Spravato, and Ketamine services to clients struggling with depression, anxiety, and OCD. This regional float position, with a designated home office based on proximity to the employee’s residence, requires travel across multiple interventional locations.

Responsibilities

• Administer Spravato and/or TMS treatments following physician protocols, ensuring client comfort and safety.
• Perform psychiatric rating scales, document outcomes, and report potential adverse events to the physician.
• Schedule and manage client appointments, adapting to their needs and making necessary adjustments.
• Assist with client intake, preparation, and support for treatments, including vitals, care coordination, and insurance verification.
• Accurately record client information and session notes, completing superbill documentation promptly.
• Provide compassionate support to clients with depression and other disorders, demonstrating effective communication skills.
• Deliver excellent client care while adhering to company policies and regulatory requirements.
• Troubleshoot client comfort and equipment setup during treatments.
• Collaborate with interventional psychiatry vendors for seamless coordination.
• Provide support and treatment coverage at all interventional service sites.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree from an accredited college or university in a recognized clinical discipline (e.g., psychology, social work, counseling, nursing, rehabilitation, activity therapies, or related behavioral health field).
• One or more years of medical office, behavioral health, or outpatient clinic experience (Preferred).
• Medical Assistant experience or certification (Preferred).
• Knowledge of insurance verification, prior authorizations, and medical authorization processes (Preferred).
• Completion of TMS Certification during training.
• Knowledge of medical terminology required.
• Understanding of and ability to comply with HIPAA, confidentiality, patient privacy, and applicable regulatory requirements.
• BCLS certification required or willingness to obtain within the required timeframe.
• Ability to provide coverage for treatments at nearby clinics.

Benefits

• Competitive compensation and benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, and 401K.
• Opportunity to be part of a community committed to enhancing mental health and revolutionizing client care.
• Continuous learning and career growth guided by seasoned professionals in a nurturing environment.
• Direct impact on improving client lives through transformative behavioral health services.
• Collaborative and supportive work environment with comprehensive onboarding and ongoing educational resources.

Pay

The hourly compensation range for this role is $18 – $24. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role.