Intervention Specialist Lead

About the role

The Lead supports leadership by providing onsite guidance and support to the team responsible for inpatient care for individuals who have experienced recent trauma. This role assists with on-call schedules, fosters collaboration with internal and external stakeholders, coordinates hospital and trauma clinic schedules, ensures data quality, monitors productivity, and fulfills other key responsibilities under the direction of the leadership team.

Responsibilities

• Team Navigation: Assists the leadership with daily operations and team performance by guiding the team to meet individual and team goals, high standards of productivity, quality documentation, interdisciplinary collaboration, and fostering a supportive work environment.
• Patient Support: Provides immediate emotional support and resources to hospitalized patients following a trauma, including connecting them with the clinical team when appropriate, assisting with discharge planning, leading support and psychoeducation groups, and safety planning.
• Resources Navigation: Responds to trauma alerts, safety calls, pre-escalation needs and collaborates with street outreach teams and facilitates mediation to mitigate retaliation risks.
• Outreach: Guides the team, offers patient support, works alongside other groups, and actively engages in intensive community outreach. This also involves making follow-up telephone calls and sending letters to discharged patients to connect them with outpatient resources.
• Continuity of Care: Schedules patient appointments with the TRC, other internal Advocate Health resources, or community partners before discharge and provides brief follow-up calls after discharge when necessary, to ensure ongoing care which requires strong collaboration with other providers.
• Assessments: Conducts intakes and needs assessments, linking patients to appropriate resources and outpatient services. It may also require notifying other hospital providers of unmet needs to be addressed while in the hospital.
• Record Keeping: Maintains accurate records of patient interactions and action plans.
• Collaboration: Works with the hospital treatment team and community partners to ensure comprehensive treatment, discharge planning, and continuity of care.

Requirements

• Education: High School Diploma or GED.
• Experience: Minimum of three years' experience in social services.

Qualifications

• Knowledge / Skills / Abilities: Strong verbal and written communication skills. Ability to work collaboratively within a team and independently. Proficiency in Microsoft Office Suite. Strong organizational skills. Ability to handle difficult conversations and maintain professionalism. Willingness to adapt to evolving job responsibilities.

Skills

• Strong verbal and written communication skills.
• Ability to work collaboratively within a team and independently.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills.
• Ability to handle difficult conversations and maintain professionalism.
• Willingness to adapt to evolving job responsibilities.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

Pay

Pay Range: $22.90 - $34.35

Schedule

Full time, 40-hour position. Requires availability for 4, 8, & 12 hour day and night shifts. Normal Day shift - 7 a.m. to 7 p.m. Normal Night shift - 7 p.m. - 7 a.m. The Lead schedule may incorporate overlapping shifts with another teammate to provide ample patient coverage. All Inpatient Intervention Specialists may be required to work a rotation of weekend shifts. The Intervention Specialist Lead may be scheduled for shift gaps or call offs to ensure ongoing patient coverage.