Interprofessional Learning and Design Manager

About the role

At HCA Healthcare, our Digital Transformation and Innovation (DT&I) team is redefining what’s possible in patient care. By leveraging the power of artificial intelligence, automation, and digital technologies, DT&I is helping drive meaningful improvements in clinical outcomes, reduce manual workload, and expand the reach of our care teams. If you're passionate about using technology to improve human life, this is where your work truly matters.

Responsibilities

• Utilizes established design and development educational strategies for competency-based, operational-based, and orientation-based (clinical and non-clinical) education initiatives.
• Meets with key internal customers throughout the organization to understand gaps in skills and competency, prioritize requests, and propose solutions to learning needs.
• Analyze, design, and develop training initiatives for various groups, including leadership teams and end-users using cutting-edge development software, such as virtual classroom, simulation, web-based methodologies, audiovisual videos, and digital adoption platforms.
• Maintains existing learning assets in response to product enhancements and evaluative feedback.
• Cultivates relationships among the HCA professional development community while fostering relationships with both internal and external clients.
• Assists with the creation of presentations for both internal and external audiences.
• Practices and adheres to the Behavioral Norms, Company’s “Code of Conduct” philosophy, and “Mission and Value Statement” of HCA.
• Serves on DT&I Committees and participates in all activities related to readiness, planning, and implementation.
• Performs other duties as assigned.
• Up to 50% travel is required, including corporate, regional, and facility site visits.

Requirements

• Undergraduate degree required.
• Specialty skills in educational design, development, implementation, and evaluation.
• 5+ years of experience in instructional design and development.
• 3+ years of experience leading instructional design projects (preferred).
• Master’s degree in healthcare, education/training, or a related domain (preferred).

Skills

• Education content design and development: Proven ability to create engaging and effective learning materials.
• Communication: Impactful presentation skills, including clear and concise verbal and written communication.
• Adaptability: Ability to maintain effectiveness when experiencing major changes in work tasks and/or work environment; adjusts effectively to rapidly changing work structures, processes, requirements, and cultures.
• Constructive feedback: Ability to give and receive constructive criticism.
• Energy: Consistently maintains high levels of activity and productivity while sustaining long working hours when necessary; operates with vigor, effectiveness, flexibility, and determination over extended periods of time.
• Contribution to Team Success: Actively participates as a team member to move toward the completion of goals.
• Tactical Execution: Demonstrates personal ownership of tasks and follows through to drive accountability and obtain results.
• Functional Knowledge: General understanding and knowledge of healthcare operations, adult learning principles, and instructional design/development techniques, including distance learning methodologies.
• Organization: Proactively prioritizes needs and effectively manages timelines and resources.
• Customer Orientation: Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Technology Skills: Demonstrates strong proficiency in Microsoft applications including Outlook, Word, Excel, and PowerPoint; experience in using web-based development and authoring products such as learning management systems; ability to learn new systems and technology quickly.
• Stress Tolerance: Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handles stress in a manner acceptable to others and the organization.
• Resilience: Thrives in an atmosphere of high pressure and high expectations, ensuring standardization and effectiveness of educational operational processes.