Interoperability Analyst

Responsibilities

• Plans, implements and supports clinical software, hardware, operating systems and / or distributed clinical information systems of moderate scope and complexity.
• Contributes to estimates of resource needs and scheduling of system upgrades and modifications.
• Works on complex initiatives to analyze patient care workflow in various clinical departments, and to develop and define information technology solutions for improved system integration and functionality.
• Organizes medical record tools and data. Applies innovation in management of complex scenarios.
• Collaborates with key clinical users on complex projects to modify workflow due to new releases and system upgrades.
• Plans and develops improvements in functionality and efficiency of clinical applications.
• Liaison between vendors and IT leadership.
• Contributes to the development of new projects at all levels of scope and complexity.
• Performs systems analysis, planning and preparation, coding, testing, implementation and client / vendor coordination.
• Designs and conducts user training in clinical information system workflows and processes, hardware and / or operating systems at all levels of complexity.
• Develops effective tools and aids for systems training.
• Troubleshoots escalated issues of moderate complexity and scope with clinical software, hardware, operating systems and / or distributed clinical information systems.
• Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors.
• Proposes new solutions in regards to workflows, processes, system designs or developments as needed.
• Realigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges.
• Documents issues and develops / communicates plans to address.
• Estimates project time requirements, addresses gaps, participates in feasibility assessments.

Qualifications

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• 3+ years of experience with healthcare-related applications.
• Epic Certification (at least one, any module).
• Epic Care Everywhere (must attain within 6 months of hire).
• Knowledge of healthcare interoperability standards and technologies including HL7, FHIR, CCDA, APIs, and Health Information Exchange (HIE) workflows.
• Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s).
• Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.