Internship: IT Technical Analyst

About These Position Types

These positions are a part-time non-benefit earning internship. These positions are internally classified as an Intern II.

Location and Hours

These positions are hybrid and will be performed both on-site in downtown Minneapolis located at 625 4th Avenue South, MN 55415, and remote as job duties require. These internships are intended to start in August 2026 and last 6 months in duration with the potential to extend on a case-by-case basis. The interns will work 20-30 hours per week. Primary work hours are Monday through Friday, between 8 a.m. to 6 p.m., with flexibility. While these positions are designed as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

In These Positions, You Will

• Establish working relationships with IT staff and business partners to ensure quality partnerships to deliver IT solutions.
• Communicate effectively with technical and non-technical partners on service requests and other enterprise solutions.
• Install and support hardware and software for HCSO staff in various HCSO locations.
• Learn standard methods for requirement elicitation, traceability, and requirement validation, measurement of system performance and analysis of performance measures.
• Troubleshoot, repair, and/or work with vendors to return various technologies and systems to normal operation.
• Support adoption of new tools and processes as they are implemented.
• Work with the Law, Safety, and Justice IT teams and the Hennepin County IT Department to install, configure, and support technical solutions for LSJ businesses.

Need to Have

• Must be in one of the following:
  • Currently enrolled in the 2026-2027 Fall academic school year in an IT certificate, vocational, associate, or bachelor's or degree program in IT or related fields.
  • Recent graduate (within 6 months) in an IT certificate, vocational, associate, or bachelor's degree program in IT or related fields.
• Access to a reliable internet connection and self-support hybrid office space.

Nice to Have

• Experience:
  • Working with computer hardware and asset management.
  • Working in customer service or technical support.
  • With ticket/service management system (JIRA, DEVOPS, ServiceNow).
  • With the Microsoft ecosystem (e.g., Windows 10, Office365, Outlook, Teams) and/or equivalent Google products.
• Ability to:
  • Work effectively with IT colleagues, business partners, and other county staff.
  • Communicate effectively in both verbal and written formats.
  • Learn software tools and develop new skills.

About the Department

Law, Safety and Justice (LSJ) IT supports systems used by the Hennepin County Department of Community Corrections and Rehabilitation (DOCCR), Hennepin County Sherriff’s Office (HCSO), and Hennepin County Attorney’s Office (HCAO).

About Hennepin County

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive. Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.