Internship – IT Service Desk (Year-Round)

About the Role

The IT Client Services team provides technical services and support to Baird associates across 200+ locations globally. This collaborative and dynamic team works in a complex technical environment with 1,000+ applications and 5,000+ devices, offering constant learning and growth opportunities. The Service Desk internship is a hybrid role—three days per week in the downtown Milwaukee, WI office and two days remote. Interns work full‑time during the summer (37.5–40 hours/week) and part‑time during school semesters (15–20 hours/week). The position starts in June 2027 and is open to local students.

Responsibilities

• Deliver strong client service through effective communication and troubleshooting via phone, chat, online tools, or desk‑side assistance.
• Utilize the knowledge‑management system when troubleshooting client issues.
• Thoroughly document, track, and monitor all actions, current state, and resolution steps throughout the lifecycle of each client request and incident.
• Provide technical support for all corporate hardware and software, including remote support and offsite IT support for branch or conference activities.
• Participate in technical project planning for hardware and software upgrades and related projects.
• Shadow and receive mentorship from experienced team members and leaders, contributing to Baird’s collaborative culture.

Qualifications

• Pursuing an associate’s or bachelor’s degree in information technology management, information systems, computer science, MIS, or a related field.
• Anticipated graduation date of May 2028 or later.

Skills

• Technical knowledge of Microsoft Windows operating systems and Microsoft Office 365 suite.
• Basic technical skills with prior troubleshooting of hardware and software support.
• Experience installing or assembling computers (preferred).
• Strong verbal and written communication skills; ability to convey technical information to both technical and non‑technical audiences.
• Professional, calm, and courteous demeanor with a focus on excellent client service.
• Natural curiosity about applying technology to solve business problems.
• Organizational excellence: ability to manage multiple priorities, attention to detail, and ensure high‑quality, on‑time delivery.
• High level of motivation, proactivity, strategic thinking, and commitment to learning.

Benefits

• Real‑world experience through hands‑on projects and technical support responsibilities.
• Mentorship and shadowing opportunities with experienced team members and leaders.
• Participation in Baird’s intern program events, including Intern Welcome, Baird Gives Back Day, firm‑wide networking, and professional development sessions.
• Exposure to a vibrant, collaborative culture that values diverse backgrounds and perspectives.

Baird is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.