Internship- Front Office

Company Overview

HEI manages an unparalleled portfolio of leading full‑service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper‑upscale, luxury, and premium select‑serve hotels in urban, super‑suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. We ensure day in and day out that our associates have the compensation and benefits they deserve and industry‑leading tools, training and support that they need to excel. We honor the privilege of our associates choosing us by investing in and making them more valuable.

We are dedicated to building a diverse and inclusive workplace. Military experience is valued and all qualified military candidates are encouraged to apply.

Pay

Salary Range: $15.00 – $22.00 Hourly

Tipped/Service Charge Eligible: No

Discretionary Performance Bonus Eligible: No

About the Role

The HEI Internship Program is a 10–12 week fast‑track development opportunity for college students to expand their knowledge in the hospitality industry. The Intern will immerse themselves in the Front Office discipline by shadowing critical leaders, attending operational meetings, and working alongside front office associates and the leadership team that ensure the day‑to‑day success of the department. The objective is to provide a foundation that prepares the intern for a long‑term career within hospitality.

Responsibilities

• Shadow identified leaders within the Front Office department at the hotel.
• Shadow each shift and each position within the Front Office at the hotel.
• Consistently attend department meetings within the Front Office as well as any leadership meetings at the hotel.
• Become proficient with operating the PMS and all other systems used by the Front Office.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance with Room Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Qualifications

• Recent or current graduate of a hospitality program preferred.
• Ability to effectively deal with internal and external customers, requiring patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Effective verbal and written communication skills; ability to adapt communication style to suit different audiences.

Benefits

• Medical, Dental, and Vision insurance (Anthem Blue Cross Blue Shield; EyeMed).
• Vacation, Sick, and Holiday time off programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance, Short‑ and Long‑Term Disability plans.
• 401(k) Savings Plan with matching contributions.
• Discounts through the “YouDecide” program and Hotel Room Discount programs.
• Specific details and eligibility vary by location and employment status.