Internet Sales Manager

About the Role

Tustin Mazda is seeking a dynamic, hard-charging, and highly organized Internet Sales Manager to join one of California’s most accomplished Mazda dealerships. This is an opportunity to perform, grow, and build a career in a high-performance environment with a focus on great people, processes, accountability, and teamwork. Work in the Tustin Auto Center, the top-selling auto center in Orange County, as part of Patterson Automotive Group, known for outstanding employee retention, career development, and workplace culture.

Why Join Us

• California’s only 22-year Mazda President’s Award-winning dealership, recognized for excellence in sales and customer satisfaction
• Part of Patterson Automotive Group, an organization celebrated for employee retention, career development, and a positive workplace culture
• Recognized as a Top Workplace for 15 consecutive years by the Orange County Register employee survey
• A high-performance environment where talented individuals can learn, develop, earn, and advance
• An opportunity to work alongside great people with structured processes and a focus on teamwork

Who We’re Looking For

• Driven, competitive, and motivated to succeed
• Highly organized and task-oriented
• Consistent and persistent with customer follow-up
• Fast and professional when responding to internet leads
• Comfortable communicating by phone, text, email, and video
• Strong on the phone and confident asking for appointments
• Able to turn digital opportunities into conversations, appointments, showroom visits, and sales
• Excellent at building rapport and earning customer trust
• Disciplined with CRM activities, notes, tasks, and follow-up
• Able to manage multiple opportunities without letting customers fall through the cracks
• Flexible and adaptable in your sales approach
• Coachable, trainable, and able to take direction
• Hungry to learn and continuously improve
• Willing to master the Mazda brand, products, technology, and ownership experience
• Positive, professional, dependable, and accountable

Responsibilities

• Respond quickly—speed-to-lead matters
• Follow up consistently and intelligently
• Pick up the phone instead of hiding behind email
• Personalize communication rather than relying exclusively on templates
• Ask great questions and uncover customer needs
• Create urgency without unnecessary pressure
• Set, confirm, and follow up on appointments
• Maintain a clean, organized sales pipeline
• Complete CRM tasks consistently and on time
• Keep accurate customer notes
• Know your numbers and take ownership of results
• Work effectively with managers and the entire sales team
• Follow proven processes while remaining flexible
• Continuously develop sales and communication skills
• Treat every lead as a real opportunity

Expectations

• 38 – 45 hour work week
• Show up prepared, organized, and ready to work
• Work hard and perform at a high level
• Deliver timely and persistent customer follow-up
• Maintain accountability for leads, appointments, CRM tasks, and results
• Accept coaching and put it into action
• Bring energy and professionalism to the dealership every day
• Contribute positively to a winning team culture

Benefits

• Competitive, performance-driven pay plan
• Opportunity to build a strong income through individual performance
• 401(k) benefits
• Health benefits
• A great work schedule designed to support both high performance and quality of life
• Professional training, coaching, and development
• Opportunities for career growth and advancement
• The strength and stability of Patterson Automotive Group
• An employee-focused organization recognized as a Top Workplace for 15 consecutive years
• The opportunity to represent Mazda at an exceptional, award-winning dealership
• A professional environment where performance is recognized and great people can build long-term careers

Pay

This position offers a pay scale consisting of the following elements:

• Base Hourly Compensation: $16.90 – $55.00
• Commission: Based on the value or amount of closed sales, ranging from $0.00 (if no sales are made) with no upper limit other than sales performance