Internet Sales Manager

About the role

We are looking for a customer-focused Internet Sales Manager to join our growing team. This role is ideal for a sales professional who excels at building relationships, managing online leads, and delivering outstanding customer experience. You will report to the General Sales Manager and work onsite in Albany, NY.

As an Internet Sales Manager, you will manage online inquiries, produce leads, nurture customer relationships, and guide customers through the vehicle-buying process using digital sales channels and CRM tools to grow dealership sales and contribute to overall business growth.

Responsibilities

• Manage the online sales pipeline through multiple digital platforms.
• Respond promptly to customer inquiries by phone, email, text, and live chat.
• Produce new business through outbound prospecting and follow-up activities.
• Develop customer relationships through personalized service and follow-up.
• Present vehicle features, pricing, financing options, and dealership programs.
• Negotiate vehicle sales and assist customers throughout the purchasing process.
• Upsell value-added products and services, including financing, warranties, and accessories.
• Maintain accurate customer records and sales activities within the dealership CRM system.
• Track lead activity, manage inventory awareness, and monitor progress toward sales goals.
• Partner with the sales and marketing teams to increase online visibility and customer engagement.
• Maintain standards in all customer interactions.

Requirements

• Previous sales experience required; automotive sales experience preferred.
• Dealership experience.
• Proven ability to establish relationships and close sales.
• Strong negotiation skills.
• 3+ years of experience using CRM systems and lead management tools.
• Ability to prioritize and complete tasks efficiently.
• Comfortable making outbound calls and following up on leads.
• Knowledge of automotive financing, inventory management, and dealership processes is advantageous.
• Multilingual skills are a plus.

Skills

• Motivated to achieve and exceed sales goals.
• Passionate about providing exceptional customer experiences.
• Experience developing long-term customer relationships.
• A collaborative team player.

Pay

Estimated annual compensation: $49,000.00 – $97,000.00. Actual compensation may vary based on experience, job-related qualifications, location, and other factors.

Benefits

As part of Lithia & Driveway, one of the largest automotive retail groups in North America, you'll have access to career growth opportunities, professional development, and the support of an industry-leading organization.