Internet Sales Manager

About the role

The Internet Sales Manager is responsible for consistently and profitably meeting vehicle sales quotas through expert management and leadership of the sales team. This includes forecasting sales, maintaining proper inventory levels, hiring and training team members, resolving customer complaints, and assisting with closings when necessary.

Responsibilities

• Meet monthly forecast for Infiniti sales volume while sustaining sufficient gross to meet profit objectives.
• Meet with the General Manager to forecast monthly sales expenses.
• Hire, train, and monitor team member performance.
• Establish sales quotas and manage overall sales goals.
• Ensure all sales targets are met or exceeded.
• Provide timely and accurate reports on all sales activities as needed.
• Monitor and adjust inventory to optimize customer choice.
• Develop and maintain strong business relationships with local businesses and retail consumers requiring commercial fleet vehicles.
• Assist in prospecting and qualifying new fleet accounts and retail consumers.
• Build rapport with on-site professionals assisting with their Internet Sales.
• Follow up on daily CRM objectives with the current sales staff.
• Assist in closing deals if necessary.
• Ensure Internet Salespeople are informed of all new inventory and current advertising efforts, including rebates and incentives.
• Perform other duties as assigned.
• Enhance customer satisfaction during the entire purchase experience.
• Partner with the Financial Services Department to develop and coordinate best practices for the most efficient and effective sales approach.
• Demonstrate behavior consistent with the Company's Values in all interactions with customers, co-workers, and vendors.
• Other duties may be assigned by management.

Requirements

• 2+ years of Automotive Sales Management preferred.
• Internet Sales experience with verifiable proof of meeting sales targets.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Strong organizational skills, able to multi-task, and manage time to meet frequently changing deadlines in a fast-paced environment.
• Outgoing personality and willingness to work with the public on a daily basis.
• Proficient in operating a personal computer, including Microsoft Office: Excel and Word.
• ADP Dealer Services Experience a plus.
• Ability to work independently and be self-motivated.
• Strong take-charge leadership attitude with a record of team building, including recruiting, training, and motivating.
• Complete understanding of all e-commerce, CRM, and consistent follow-up regiment.
• Great attitude with a high-energy personality.
• Professional appearance and work ethic.
• Ability to work in a process-driven environment.
• Bilingual is a plus.

Qualifications

• Some post-secondary education (degree, coursework, certification, etc.).
• At least two years of experience in a large-volume dealership.
• Some supervisory or management experience.
• Strong business acumen and sales aptitude.
• Willingness to accept full accountability for sales targets.
• Excellent communication and interpersonal skills.
• Strong leadership and motivational skills.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401K
• Health & Wellness Program
• Community involvement opportunities
• Company-paid vacation and holidays