Internet Sales Lead

Job Description

Your Responsibilities on the Team

Your Toolbox

Physical & Office/Site Presence Requirements

Lennar Total Rewards

The Internet Sales Lead at Lennar plays a dual role — supporting the sales pipeline through timely responses to internet inquiries while providing operational and administrative support to the Internet Sales Manager (ISM). This role follows defined procedures and established guidelines and is essential to supporting the Sales & Marketing team, combining frontline customer engagement with team operational responsibilities to ensure seamless day-to-day operations and a "Tickled, Delighted, Happy" experience for every customer.

• Sales & Customer Engagement (approximately 80% of time):
• Respond to online customer inquiries and providing standard information to support the sales process.
• Communicate promptly and effectively through approved communication channels, including email, live chat, phone, and 1-800 numbers.
• Maintain and update digital and community reference materials.
• Communicate with customers regarding the sales process by providing timely, accurate information on products, communities, financing options, and incentives.
• Enter, track, and update customer activity and information, including outreach for available homes and inventory.
• Cook up with the Marketing team for electronic distribution of marketing materials and maintain up-to-date product and community offerings.
• Attend sales meetings, community events, and training programs.
• Work assigned schedules, including evenings and weekends, based on business needs.
• ISM Administrative Support (approximately 20% of time):
• Aid the ISM(s) with scheduling, calendar management, and meeting coordination.
• Attend key team meetings on behalf of or alongside the ISM, capturing notes and action items as needed.
• Assist with routine inquiries by relaying information for the Internet Sales Team and following established protocols.
• Support ISM administrative tasks including preparing, distributing, and tracking of reports, communications, and follow-up activities as directed.

High School Diploma or equivalent; college degree preferred.

Experience in sales, with preference for telephone and real estate experience; prior experience in a lead or senior role preferred.

Strong interpersonal, communication, and organizational skills; ability to work independently and support team leadership.

Demonstrated ability to handle competing priorities and exercise sound judgment in a fast-paced environment.

Valid Driver's License and reliable transportation; real estate license may be required for specific locations.

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

Lennar Total Rewards

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Life at Lennar includes a comprehensive array of benefits designed to enhance the well-being and professional growth of our Associates. These benefits include:

• Robust Health Insurance Plans, including Medical, Dental, and Vision coverage.
• 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%.
• Paid Parental Leave and an Associate Assistance Plan.
• Education Assistance Program and up to $30,000 in Adoption Assistance.
• Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
• New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day.

To learn more about Lennar’s benefits, visit Lennartotalrewards.com.

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