Internet Sales Coordinator

About the role

Campers Inn RV is seeking an Internet Sales Coordinator to join our dynamic team. This role is focused on re-engaging digital leads and supporting our online sales pipeline.

Responsibilities

• Re-engage digital leads that have become unresponsive, using a personal, helpful, and no-pressure approach
• Quickly and consistently follow up with assigned leads through call, text, and email to re-establish two-way communication and rebuild buying momentum
• Document all customer interactions, contact attempts, and outcomes accurately and in a timely manner in DP360, the company CRM
• Qualify re-engaged customers and capture key information
• Maintain accurate customer records and contact information in the CRM
• Generate ideas to improve re-engagement effectiveness and share best practices with the team

Qualifications

• High school diploma or equivalent
• Customer service, inside sales, call center, or retail sales experience preferred
• Experience with a CRM or high-volume customer follow-up preferred

Skills

• Excellent oral and written communication skills
• Strong interpersonal skills
• Comfortable initiating outbound contact and re-engaging customers who have gone quiet
• Strong organizational skills
• Ability to work flexible hours as required, which may include evenings and weekends
• Reliable and strong work ethic
• Commitment to superior customer service
• Ability to work independently, as well as on a team
• Self-motivated and able to work under minimal supervision
• Use of a computer and other office equipment
• Knowledge of MS Office, particularly Microsoft Excel
• Knowledge of, or ability to learn, company systems applications, including DP360 as the company's CRM, Motility Systems2K, and other software as applicable

Benefits

• Ongoing career development opportunities
• Comprehensive health and welfare plan to all full-time employees (30+ hours/week)
• Major Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance (Basic, Supplemental, Spouse, and Child available)
• Employee Assistance Program (EAP)
• Paid Time Off
• Qualified retirement plan (401k) with Employer Match
• Fair and competitive compensation