Internet Sales Associate

About the role

As part of our mission to ensure that no one experiencing hunger, homelessness, or addiction is alone, the Internet Sales Associate maintains our online thrift store on eBay and Shopify. This role engages online customers, drives new sales, analyzes data to spot trends, and recommends product and pricing changes. We seek an innovative, out-of-the-box thinker who thrives in a fast-paced environment and enjoys challenges.

Responsibilities

• Maintain the company’s online thrift store and eBay store.
• Generate and review data and metrics to identify trends and make recommendations for product and pricing changes.
• Maintain and improve website functions.
• Take detailed, clear, and appropriate photos, and write concise and accurate descriptions for online listings.
• Oversee execution of online orders, including fulfillment, packing, and shipping.
• Ensure customers receive prompt, courteous, and effective service.
• Achieve monthly sales goals.

Requirements

• 2 years of e-commerce experience in a creative, fast-paced environment.
• Working knowledge of Shopify and eBay.
• Technical savviness, including experience with website functionality.
• Excellent written and spoken communication skills.
• Up-to-date with the latest online sales practices and pricing.
• Strong time management and project management skills.
• Ability to think creatively and problem-solve when faced with new challenges.
• Must be able to lift/carry equipment up to 25 lbs.
• High school diploma or equivalent.
• Works with confidential information.

Working Conditions

• Schedule flexibility required.
• Fast-paced environment.