Internet Sales Assistant

Position Summary

Cable Dahmer Kia is seeking an energetic and customer-focused Internet Sales Assistant to support the sales team. Key responsibilities include generating appointments, following up with leads, and maintaining consistent communication through various marketing campaigns.

What You'll Do

• Proactively contact customers to generate an average of five (5) appointments per day.
• Follow up with internet leads, campaign leads, orphan customers, and previous prospects using DriveCentric.
• Communicate with customers through phone calls, text messaging, and email to answer questions and schedule appointments.
• Support weekly appointment-generation initiatives and dealership marketing campaigns.
• Maintain accurate customer records and activity notes within DriveCentric.
• Create qualified sales opportunities that contribute to dealership traffic and sales goals.
• Work closely with the Sales Management team to maximize appointment show rates and customer engagement.
• Participate in daily performance reviews and maintain accountability to activity goals.

What We're Looking For

• Previous customer service, sales, call center, or automotive experience preferred, but not required.
• Strong communication and interpersonal skills.
• Comfortable making outbound calls and engaging customers through multiple communication channels.
• Able to stay organized and manage multiple follow-up activities.
• Self-motivated with a positive attitude and strong work ethic.
• Experience with CRM systems is preferred; DriveCentric experience is a plus.
• Able to work collaboratively with the sales team and management.

Performance Expectations

• Success in this role is measured by achieving and exceeding monthly goals related to:
• Appointments Created
• Appointment Show Rate
• Customer Activity Metrics
• Overall Contribution to Dealership Traffic Goals