Internet Installation Technician

Responsibilities

• Perform setup of Internet and/or phone services at customer premises, providing the best in customer service.
• Verify residential customer’s internet connection.
• Install external antennas and cabling, as needed.
• Perform troubleshooting for internet service issues.
• Cookordinate with schedulers with regard to responding to Trouble Tickets (customer issues) in a timely manner.
• Cookordinate with schedulers for appointments, and communicate with customers regarding arrival time.
• Maintain adequate supplies on service truck to complete required task efficiently.
• Update and program data devices, as required.

Qualifications

• At least 21 years old.
• A High School diploma or equivalent.
• A valid driver's license.
• An Associate’s or Vocational degree in a relevant field is desirable.
• Able to work outside in various extreme weather conditions.
• Must have the ability to pass pre-employment checks, which include a criminal background check, motor vehicle record check, and substance screening, following federal law.
• Exceptional customer service skills.
• Strong verbal and written communication skills.
• Experience with Windows-based systems and PCs, including networking setup and testing.
• Understanding of electronic cabling and connections.
• Experience with construction and hand tools.
• Physically and mentally able to climb onto rooftops, and able to work in a safe manner from both rooftops and ladders.
• Able to travel to locations requiring an overnight stay.
• Flexibility to work weekends and other varied shifts, as assigned, and rotating on-call.

Benefits

• Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, free phone/service, tuition reimbursement, 401(k) with company match, daily travel per diem + paid lodging when traveling overnight, vacation, sick leave and holiday pay.