Internet Fulfillment Associate

Position Summary

The position processes the sales transactions generated from the Helzberg Diamonds Internet site, including value-added orders. The incumbent is responsible for the integrity and movement of merchandise being shipped for the fulfillment of customer orders, the proper packaging of the item(s) to be shipped, and the timely and accurate movement of the package to the mailroom. The incumbent also retrieves merchandise from stores to fulfill orders and processes returns of Internet purchases. The incumbent works with Customer Care, Sales Audit and Information Technology to resolve customer order problems. The incumbent also interacts with clients via e-mail regarding order issues.

Principal Accountabilities

• Process and pack sales orders generated by the Helzberg Diamonds Internet site.
• Ensure that the appropriate materials (i.e., warranties, gift cards, packing slip, etc.) are included in each shipment.
• Process value-added transactions (such as sizing) to ensure work done meets specifications.
• Work with customer care team to process returns of merchandise purchased from Internet site.
• If merchandise is not available in Distribution Center, locate item in a store, work with store to obtain merchandise, and receive and process it through systems properly.
• Run and review reports to audit orders.
• Provide backup to the supervisor as needed.

Qualifications

• A high school diploma is required.
• Two to three years distribution or warehouse experience is preferred.
• Strong organizational skills are required, along with the ability to be very accurate and detail-oriented, and to meet deadlines.
• Good communication skills are required, along with the ability to use computer systems.
• Must work well under pressure during high-volume periods.

Supervisory Responsibilities

The incumbent does not have any direct reports.

Competencies

• Concern for Order & Quality
• Customer Service Orientation
• Integrity
• Flexibility
• Personal Accountability
• Teamwork and Cooperation