International Student Success Advisor

Duties And Responsibilities

• Provide accurate, timely, and compassionate guidance to international students regarding academic progress, university policy, and general immigration regulations related to maintaining F-1 status.
• Conduct individualized advising sessions to review course registration, academic goals, and degree progress, integrating cultural and personal well-being discussions as part of a holistic approach.
• Monitor student activity and academic performance to identify at-risk students and intervene early through personalized outreach and success plans.
• Support students in understanding work authorization benefits and procedures (CPT, OPT, STEM OPT) and connect them to official Designated School Officials (DSOs) for SEVIS updates when required.
• Aid students with challenges related to cultural adjustment, health insurance, time management, and financial literacy; connect them with internal and community resources.
• Conduct withdrawal and re-entry counseling to retain students and support their successful re-engagement when possible.
• Collaborate with faculty, Student Affairs, and the Registrar’s Office to ensure alignment between academic progress and immigration requirements.
• Lead or support group sessions, workshops, and orientations focused on maintaining status, cultural transition, and academic success strategies.
• Engage in and occasionally lead student engagement initiatives, cultural programs, and networking events to strengthen community and belonging.
• Contribute to a shared repository of advising tools, success plans, and referral resources that promote consistent and student-centered service.
• Perform other duties as assigned to support departmental and institutional success.

Knowledge, Skills, and Abilities

• Strong understanding of U.S. F-1 student visa regulations, including knowledge of SEVIS processes (direct SEVIS access not required).
• Excellent interpersonal, cross-cultural, and written communication skills.
• Demonstrated ability to handle sensitive student cases with discretion, empathy, and professionalism.
• Strong problem-solving and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and Google Workspace (Docs, Sheets, Forms).
• Commitment to fostering student belonging, retention, and overall success in a diverse, global university environment.
• Ability to work collaboratively across departments and communicate effectively with faculty, staff, and external partners.
• Experience using student information systems or CRM platforms preferred.
• Flexibility to work occasional evenings or weekends for events or time zone needs.
• Ability to lift/carry loads between 25-50 lbs occasionally.
• Some travel between campuses may be required.