International Student & Scholar Support Specialist

Job Summary

The International Student and Scholar (ISS) Support Specialist provides data management, reporting, and administrative support to the ISS team in the Office of Global Affairs (OGA), assists newly admitted students with visa document issuance, provides pre-arrival immigration advising, and triages communication as a first point of contact for ISS.

Essential Functions

• Develops, evaluates, and helps manage campus-wide immigration reports and data analysis;
• Interprets and interconnects data fields within SPIRE and Sunapsis;
• Maintains responsibility for batch reporting management;
• Tracks H-1B visa processing by college;
• Reviews and resolves data discrepancies in Sunapsis, SEVIS, and SPIRE.

Other Functions

• Performs related duties as assigned or required to meet department, Executive Area/Division and university goals.

Minimum Qualifications

• Bachelor’s degree and more than one (1) year of experience providing customer support, preferably in an office setting.
• U.S. Citizen or Permanent Resident (U.S. federal regulations pertaining to SEVIS require that individuals working within SEVIS must be a U.S. citizen or lawful permanent resident).
• Advanced ability to learn and work efficiently with computer and data systems.
• Ability to balance competing projects and adjust priorities quickly as circumstances dictate.
• Strong attention to detail and excellent organizational, analytical, problem-solving, and decision-making skills.
• Ability to work independently.
• Ability to assess workflows and procedures and to identify more effective methods.
• Strong interpersonal skills with the ability to establish and maintain cooperative working relationships with co-workers and the public.
• Strong written and oral communication skills with the ability to express information clearly to a diverse population of constituents.

Preferred Qualifications

• Experience working in higher education.
• Knowledge of foreign languages.
• Working knowledge of SEVIS, F-1, and J-1 regulations.
• Experience working with Salesforce Marketing Cloud.
• Knowledge and familiarity of internal UMass systems and programs, institutional policies, and procedures.