International Patient Services Coordinator, Int'l. Coordination of Care, FT, 08:30A-5P

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement

Responsibilities

• Coordinates intake activities for international patients to support revenue efforts for Baptist Health International
• Maintains high levels of productivity and quality service as monitored via telecommunications and CRM systems
• Utilizes various information technology applications and systems to provide excellent customer service, exhibiting a professional attitude with each call, written communication, and other interactions
• Coordinates transfers, admissions, and handles all aspects of service for international patients seeking emergent/acute care at BHSF facilities
• Liaises with financial guarantor for emergency transfers to provide explanations of financial responsibility and collect on substantial deposits for financial clearance
• Responds to incoming inquiries from potential international patients, assisting them with the coordination of their medical, insurance, and payment needs
• Verifies insurance benefits and completes all patient access and revenue functions proactively through thorough documentation as appropriate
• Follows up on potential new business leads to ensure timely follow-through and increase revenue opportunities for BHSF
• Handles all aspects of service to international patients after-hours independently in an unsupervised working environment

Requirements

• Associate’s degree
• Minimum of 3 years of relevant experience
• Strong customer service experience in a revenue-driven environment and ability to perform with minimal supervision in a fast-paced, multi-task setting
• Ability to engage customers and align optimal delivery of services with growth initiatives
• Fluent in English and Spanish, with both verbal and written skills
• Computer literacy with proficient knowledge of Microsoft Office
• Knowledge of medical terminology required; experience working in a medical setting is a plus
• Flexibility and adaptability to cover shifts during business hours, evenings, weekends, and holidays working in a 24-hour department

Pay

Estimated pay range for this position is $20.62 - $26.19 per hour depending on experience.