International Operations Agent II

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. With over 40 years of experience, we offer consultative supply chain solutions, trusted partnerships, and flexible door-to-door deliveries via sea, air, ground, and rail.

About the role

The International Operations Agent II coordinates the day-to-day import and export of international freight forwarding shipments across all transportation modes, ensuring customer requests are met efficiently and profitably.

Responsibilities

• Qualify customer shipping requirements and gather necessary details (regulations, certificates, documentation) to ensure accurate shipment quotations and operational compliance.
• Prepare profitable and precise shipping quotations.
• Set shipping schedules and communicate with customers, deliverers, and ports to confirm loading, departures, and arrivals.
• Coordinate daily import/export operations, including reviewing orders and documents.
• Track shipments, communicate delays or damages, and resolve customer issues promptly.
• Manage all aspects of air and/or ocean international operations, including customer service, data entry, operations, and billing.
• Monitor shipments to ensure adherence to schedules, updating systems immediately upon verification.
• Identify and rectify deviations from shipment schedules.
• Coordinate recovery and delivery schedules with cartage agents and international partners.
• Partner with local sales teams to address and communicate problems to customers, partners, and other stations.
• Ensure compliance with customer SOP instructions, AIT KPIs, and company guidelines.
• Ensure all shipments are billed accurately and within company timelines.
• Perform other duties as assigned and comply with all company policies and standards.

Requirements

• High School Diploma or equivalent (required); GED or High School Diploma (preferred).
• 3+ years of experience in export/import operations (required).
• 5+ years of experience as a freight forwarder for international operations, including knowledge of basic IATA/NVOCC, FAA, TSA, export regulations, AES, and general CBP requirements (required).
• Intermediate knowledge of ITAR, Dangerous Goods (DG), or TSA regulations/work experience.
• Medium-level general computer skills.

Qualifications

• CCS-Certified Coding Specialist - Certified Cargowise Specialist (required).
• Dangerous Goods Certification (preferred).

Pay

The wage range for this position is $32.70–$46.20 per hour, varying based on geography, knowledge, skills, abilities, and experience.

Benefits

• Eligibility for a bonus based on business and/or individual performance metrics (dependent on position).
• Medical, prescription, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Life, AD&D, and disability insurance.
• Supplemental health and pet insurance.
• 401(k) retirement plan and tuition reimbursement.
• Paid parental leave and employee support programs.
• 10–20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays annually (plus Veterans Day for veterans).