International Help Desk Representative
Saia Inc. · Johns Creek, GA · 1 wk ago
Information Technology$19.86–$22.85/hrFull-time
About the role
Assists customers with moving freight outside the United States borders.
Responsibilities
- Resolves customer requests through various channels of communication.
- Provides specialty product quotes and pricing updates to international customers.
- Secures documentation from customers with international destinations as needed.
- Facilitates the transfer of customers throughout the organization and international carriers.
- Communicates the freight movement activities between locations.
- Researches discrepancies, resolves issues, and makes recommendations for modifications.
- Builds customer relationships by addressing their operational needs.
- Tracks and monitors reports and documentation from customers and facilities.
Qualifications
- High school diploma or GED.
- Prior customer service or sales experience.
- Knowledge of logistics services.
- Proficiency in Microsoft Office.
Pay
$19.86 - $22.85 per hour, based on experience.
Benefits
At Saia, your success is our success! We provide:
- Rewards for superior employee performance.
- Support to build an awesome career.