International Account Specialist Job

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for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract content. Job Title: International Account Specialist (but we do not repeat as heading). Provide short paragraph for metadata maybe. We need sections: About the role (situation in organisation, job dimensions). Responsibilities (activities broken down). Requirements (maybe qualifications/experience). Qualifications (maybe same as requirements? but we need to avoid duplication). Skills (maybe list of skills). Benefits, Pay, Schedule only if present. The posting does not mention benefits, pay, schedule. So we should not include those sections. We must preserve all substantive info, not invent. Remove boilerplate. Let's parse content. Situation in organisation: The Customer Service team reports the Senior Manager of Customer Service for Bostik. This position reports directly to the International Team Lead. Job dimensions: This position is responsible for the International Sales and/or Purchase Order Management process, customer satisfaction (internal and external), support, account reconciliation, and supporting the revenue stream of Bostik. Working in a customer service team, interfacing with plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other Bostik departments. This position operates in a highly regulated international environment. Activities: 50% Import/Export/Order Management: details. 20% resolving issues. 10% Data Management. 10% Training. 10% Additional Activities. Context and environment: details about compliance. Qualifications / Experience Required: Bachelor’s Degree with Emphasis in Business, Engineering or Supply Chain or equivalent relevant customer service experience. 3 to 5 with Bachelor's degree or 6+ years of relevant customer service experience without Bachelor's degree. In both cases, minimum 2 years of international experience (50% or more of job is international order management), 3-6 years of experience in a customer service or other customer facing role. CCS (Customs certification) preferred. Intermediate skills in Microsoft applications: Word, Excel and Power Point. Strong communication skills (written and verbal), problem solving & decision making skills; presentation skills. Customer Order processing in an enterprise system, SAP is strongly preferred. Knowledgeable in and consistent use of Incoterms 2010 is required. Experienced Customer Service Professional who possesses skills to quickly gain the confidence of peers, staff and customers. Easily navigates relationships and is very trustworthy. Creates a relationship with customers (internal & external), possesses appropriate business knowledge and can offers solutions to issues within business specific limits. Works with many staff departments and forwarder/broker for import and export activities. Consistently communicates effectively, verbally and in writing, and is able to identify and provide peer mentoring on best methods of communication to utilize in various customer and internal team scenarios. Communicates with foreign affiliates, customers, and suppliers for desired results in a multi-cultural environment. Well versed in international terminology and proper use of such terminology, including of parties involved in international transactions, Broker/Forwarder/Notify Parties/Consignee/Steamship Line/NVOCC/consolidator/etc. Understands the role of each party in the international processes. Typically sought out for information from the team, business, and customers regarding process questions and product delivery. Must be able to multi-task and work efficiently through more complex processes. Strong knowledge of SAP/ERP Master Data, has demonstrated knowledge of the export/import order processes and key fields for expected results, Available to Promise (ATP), etc. Familiar with and uses resources appropriately when researching issues, foreign regulation changes, etc. Exercises good judgment more autonomously on all tasks by evaluating the impact of decisions on customers and the organization. Seeks counsel of Team Lead and others for more difficult or complex situations. Consults on the appropriate use of Incoterms 2010. Reviews E-mails, purchase orders, letters of credit, for potential discrepancies and understands Bostik‘s ability to deliver based on the requests. Strong analytical skillset and ability to act upon issues, proposing the best solution to international shipping issues. Determines solutions which are in the best interest of Arkema Inc. Internal candidates must possess strong knowledge of BU's business and technical knowledge / functional knowledge in the area of responsibility. External candidates must be able to demonstrate career progression across international order management disciplines within an ERP System (breadth, complexity, etc.). We need to split into sections: About the role (situation + job dimensions). Responsibilities (activities). Requirements (maybe qualifications/experience). Qualifications (maybe education? but we can combine). Skills (maybe list of skills like Microsoft Office, SAP, Incoterms, communication, etc.). We must not repeat content unnecessarily but preserve all. We can split qualifications into education and experience, and skills into technical and soft skills. We must not create sections with filler. Ensure each heading has substantive content. Let's craft:

About the role

The Customer Service team reports to the Senior Manager of Customer Service for Bostik. This position reports directly to the International Team Lead. The role is responsible for International Sales and/or Purchase Order Management, customer satisfaction (internal and external), support, account reconciliation, and supporting Bostik’s revenue stream. It operates within a customer service team interfacing with plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other Bostik departments in a highly regulated international environment.

Responsibilities

• Import/Export/Order Management (≈50%)
  • Accurate sales order entry for international orders.
  • Provide complete and correct Shipper Letter of Instruction (SLI) information to Bostik’s Forwarder for booking, US Customs, and document distribution.
  • Ensure all Export orders received are entered & acknowledged within 48 hours of receipt.
  • Maintain accurate & timely SAP Customer Master records.
  • Arrange logistics and transportation; provide transportation costs as part of the pricing equation for international sales.
  • Use Bostik document distribution process for export documents to the Forwarder; utilize custom SAP reports to track booking requests, shipping, sailing, and document distribution to customers.
  • Communicate and update order status to internal and external parties.
  • Issue purchase orders to foreign suppliers and communicate requirements for importation of goods into the United States.
  • Maintain and review required documentation; update import order information for stock requirements used by production facilities and/or domestic sales.
  • Submit ISF 10+2 to US CBP, maintaining compliance at or above the national average.
  • Complete audits of import to ensure compliance; maintain Import tracking reports.
  • Manage freight, billing, and approval of invoices.
  • Investigate, approve, document, and pay charges through Shipment Cost Documents; maintain up‑to‑date files and complete audits for import and export shipments as required by Arkema Import Self‑Assessment status with US Customs and Border Protection.
  • Consistently execute transactions and understand Import/Export processes.
• Issue Resolution (≈20%)
  • Investigate and resolve residuals timely; create credits and adjustments within authorized limits or request approval when needed.
  • Enter and close complaints in each BU’s specific complaint system within established service level.
  • Record complaints and correctly assign to investigating party; understand implications and manage the complaint process.
  • Work with internal and external parties to avoid or reduce impact of issues such as rolled booking, port demurrage, additional charges, etc.
• Data Management (≈10%)
  • Maintain and update customer master data, pricing master data (based on commercial team agreements), and pricing data in sales orders.
• Training (≈10%)
  • Actively participate in all required training within the proper time frame for learning new processes, reports, and process changes.
  • Apply learnings and concepts in daily activities (product training, process training, periodic mandatory regulatory training).
  • Maintain personal ISO training records.
• Additional Activities (≈10%)
  • Identify need for new ISO Procedures; recommend revisions.
  • Perform other business‑specific related activities as directed by Manager or Supervisor to support sales and distribution (e.g., inside sales, import, export, collections, forecasting, supply chain, various report requests – SAP BW, WBBR, etc., master data maintenance such as pricing).
  • Attend supply chain and S&OP meetings; understand changes and impact to product delivery; communicate information and impact to the team.

Requirements

Bachelor’s Degree with emphasis in Business, Engineering, or Supply Chain, or equivalent relevant customer service experience. 3–5 years of experience with a Bachelor’s degree, or 6+ years of relevant customer service experience without a Bachelor’s degree. Minimum 2 years of international experience (50% or more of the role involves international order management). 3–6 years of experience in a customer service or other customer‑facing role.

Qualifications

• CCS (Customs certification) preferred.
• Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong written and verbal communication skills.
• Problem‑solving and decision‑making abilities.
• Presentation skills.
• Experience with customer order processing in an enterprise system; SAP strongly preferred.
• Knowledgeable and consistent use of Incoterms 2010 required.
• Ability to build trust with peers, staff, and customers; navigate relationships effectively.
• Business acumen to offer solutions within business‑specific limits.
• Experience working with multiple internal departments and forwarder/broker for import and export activities.
• Skilled in multi‑cultural communication with foreign affiliates, customers, and suppliers.
• Well‑versed in international terminology (Broker/Forwarder/Notify Parties/Consignee/Steamship Line/NVOCC/consolidator, etc.) and understanding each party’s role.
• Ability to multi‑task and work efficiently through complex processes.
• Strong knowledge of SAP/ERP Master Data, export/import order processes, key fields, and Available‑to‑Promise (ATP).
• Familiarity with resources for researching issues and foreign regulation changes; exercises good judgment autonomously.
• Seeks counsel of Team Lead for difficult situations; consults on appropriate use of Incoterms 2010.
• Reviews emails, purchase orders, letters of credit for discrepancies; understands Bostik’s ability to deliver based on requests.
• Strong analytical skillset; proposes best solutions to international shipping issues in the best interest of Arkema Inc.
• Internal candidates: strong knowledge of BU’s business and technical/functional knowledge in the area of responsibility.
• External candidates: demonstrated career progression across international order‑management disciplines within an ERP system (breadth, complexity).

We could also have a Skills section, but many of the qualifications already cover skills. To avoid duplication, we could keep Qualifications as above and not create a separate Skills section. However the instruction says to use headings like Skills if content present. We have qualifications covering skills; maybe we can split: Qualifications for education/experience, Skills for technical and soft skills. But we must not repeat content. We could move some bullet points to Skills. Let's decide: Qualifications: education and experience requirements. Skills: technical and soft skills (Microsoft Office,