Internal Sales Specialist

What You Will Do

• Collect recurring payments on time while meeting collection targets.
• Resolve payment-related concerns, handle objections, and support students in maintaining their enrollment.
• Drive student retention and prolongation through proactive outreach and engagement.
• Meet SLA targets by managing follow-ups, due dates, and payment issues before they lead to churn.
• Own and consistently achieve key KPIs, including collection rate, save rate, and prolongation rate.
• Maintain accurate records of student interactions, outcomes, and follow-up activities in the CRM.
• Collaborate with cross-functional teams to improve processes and enhance the student experience.
• Continuously develop skills in product knowledge, negotiation, objection handling, and retention strategies.
• Take a proactive approach to identifying at-risk students and driving solutions that improve results.

Requirements

• Advanced proficiency in English and Spanish.
• Strong active listening skills with exceptional attention to detail.
• Excellent communication, persuasion, and objection-handling abilities.
• 2+ years of experience in Sales, Retention, Collections, Customer Success, or Consultative Sales.
• Strong problem-solving skills and the ability to navigate complex customer situations.
• High emotional intelligence, with the ability to manage sensitive conversations with empathy and professionalism.
• Proficiency with CRM tools and strong data entry and tracking discipline.
• Results-driven mindset with a proven ability to meet and exceed performance targets.
• Able to build trust, influence decisions, and guide customers toward positive outcomes.

Nice-to-Have

• Experience in the EdTech industry or a general understanding of online education environments.

What We Can Offer You

• Join a mission-driven company helping thousands of people transform their careers through education and technology.
• A fast-paced environment built on accountability, ownership, and impact—without unnecessary bureaucracy.
• Enjoy the flexibility of working remotely with a high level of autonomy, trust, and minimal micromanagement.
• Collaborate with talented professionals from diverse backgrounds across tech, ed-tech, and other industries.
• Work with platforms like Notion, Miro, Google Workspace, and other digital tools that enable seamless collaboration.
• Your work will directly contribute to improving student retention, engagement, and long-term success.

Compensation & Schedule

• Compensation: Fixed monthly salary + performance-based bonus per month.
• Schedule: Monday through Friday, within the 9:00 AM–9:00 PM Mexico Time coverage window.
• Work Arrangement: Fully remote.