Internal Sales Rep - Medical Devices/HCT

Key Responsibilities

• Conduct patient screenings, ear impressions, and hearing aid fittings.
• Aid with hearing aid adjustments, troubleshooting, and repairs.
• Provide personalized care and usage instructions to patients.
• Support sales and patient follow-up to build and maintain patient relationships.
• Collaborate with the Hearing Care Specialist to ensure patient needs are met and treatment plans are followed.
• Maintain patient records and manage administrative tasks related to patient care.

Skills

• Sales Acumen: Comfortable with patient interactions, upselling, and guiding patients toward products and services suited to their needs.
• Customer Service Orientation: A dedication to creating positive patient experiences and building rapport with clients.
• Attention to Detail: Strong organizational skills to manage patient files, order supplies, and assist in accurate hearing aid fittings and adjustments.
• Team Collaboration: Ability to work closely with the Hearing Care Specialist and clinic staff to support patient outcomes.
• Problem-Solving Skills: Ability to troubleshoot patient concerns and resolve issues with hearing devices.

What We Offer

• Pathway to Licensing: Comprehensive training and support for obtaining the Hearing Care Specialist license.
• Professional Development: Regular skill-building opportunities to advance in your career.
• Employee Benefits: Health, dental, and vision insurance; 401(k); paid time off; and employee discounts.

Minimum Qualifications

• A high school diploma or equivalent (required).
• Prior experience in sales, customer service, hospitality, or related fields.
• An interest in pursuing a career in hearing care, with a commitment to the licensing pathway.
• Proficiency in Microsoft Office and general computer skills.

Preferred Qualifications

• Previous experience in a healthcare or patient-focused role.
• Ability to manage a fast-paced environment with a friendly and professional demeanor.