Internal Sales Agent, Broker

About the role

We are seeking a motivated and results-driven Telesales Agent to join our Agnostic Sales Team within the IFG segment. In this role, you will engage prospective and existing customers through inbound and outbound calls, promoting and selling health plan products. Ideal candidates thrive in a fast-paced, goal-oriented environment and are passionate about delivering outstanding customer experiences.

The IFG Agnostic Sales Agent qualifies prospects and attempts to close sales. Arranges for field representatives to visit prospects if sales are not closed. May originate calls from leads. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction while receiving guidance where needed. Follows established guidelines and procedures.

Responsibilities

• Engage with prospects and existing members via inbound and outbound calls to promote and sell health plan products.
• Conduct thorough needs assessments (NEADS) to understand customer requirements and recommend tailored solutions.
• Overcome objections and close sales while maintaining a customer-first approach.
• Accurately document all interactions and transactions using CRM tools.
• Meet or exceed daily and monthly performance metrics, including sales targets and call quotas.
• Follow up on leads and proactively identify new sales opportunities.
• Support cross-functional collaboration to enhance the customer journey.
• Maintain compliance with company policies and regulatory requirements.

Requirements

• Active Health Insurance License is required.
• Must be available to work any shift between 8:00 AM – 8:00 PM local time, including weekends.
• Proven experience in telesales, telemarketing, or a high-volume customer service environment.
• Strong verbal communication, negotiation, and interpersonal skills.
• Resilient, self-motivated, and able to thrive in a performance-based setting.
• Proficiency with CRM systems and Microsoft Office Suite.
• Ability to work overtime and weekends during peak sales periods (October–December).
• Must have a professional, quiet, and distraction-free home office setup.
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable, or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Preferred Qualifications

• Experience in telecommunications or healthcare sales.
• Bilingual or multilingual capabilities are highly desirable.
• Familiarity with sales performance metrics and KPIs.

Schedule

• Full-time (40 hours per week).
• Must be available to work any shift between 8:00 AM – 8:00 PM local time, including weekends.
• Occasional travel to Humana's offices for training or meetings may be required.
• This position operates under Eastern Standard Time (EST) hours.

Pay

The pay range for this role is $40,600 - $55,800 per year. This job is eligible for a commission incentive plan based on company and/or individual performance.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays, paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.
• Associates who live and work from home in California, Illinois, Montana, or South Dakota will receive a bi-weekly payment for internet expenses.
• Humana will provide telephone equipment appropriate to meet business requirements.