INTERNAL POSTING: Regional Manager - Worklink

Job Responsibilities

• Develop staff, conduct training and evaluations, fill vacancies, and foster a professional work environment to support the mission of the SC Works Center.
• Plan, manage, and coordinate Workforce Operation program activities.
• Ensure timely service delivery of programs and initiatives.
• Monitor staff activities daily and assist in areas requiring additional staff.
• Work with SC Works Operator and Regional Area Director for service delivery improvements.
• Seek opportunities to provide services in alternate locations such as libraries, technical colleges, or other community partner locations.
• Promote positive communication to ensure continued partnerships and collaborations between SC Works Center Operators and partner staff.
• Analyze and integrate complex data to identify effectiveness of local staff activities.
• Adjust staffing to meet service delivery needs.
• Review work processes, travel, positive referral success, and service impact for each local area.
• Identify creative ways to improve efficiency or effectiveness of activities.
• Evaluate the impact of external events on current processes and develop effective alternatives to meet goals.
• Manage cost center budget to help drive decision making.
• Collaborate with Rapid Response Lead to effectively coordinate Rapid Response events.
• Work with local partner staff to develop and monitor efficient business engagement plans and special projects/pilot programs that target priority populations.

About Us

Business is booming in South Carolina! Experts consistently rank our state as one of the best places to do business. Last year alone, South Carolina welcomed over 8,000 new jobs and invested $9.12 billion in capital. Cities like Greenville, Charleston, Columbia, and Rock Hill are attracting entrepreneurs eager to start and grow their businesses. Our hospitality sector is poised for growth as tourists from around the world explore the state’s natural beauty. At the South Carolina Department of Employment and Workforce (DEW), we're dedicated to connecting every job seeker with their next great career opportunity. We're seeking a motivated individual to join our team!

Internal Posting Information

This is an internal posting only for current DEW employees. No external applicants will be considered.

Job Description

This position supports the Department of Employment and Workforce (DEW) and Employment Services related programs within SC Works Centers and access points. The primary responsibilities include providing customer guidance, programmatic support, and professional services. The role ensures efficient delivery of reemployment services according to state and federal policies and procedures. Additionally, the position manages local workforce and economic development staff and activities, coordinates with SC Works Center operators, and works with partner staff to enhance service delivery.

Minimum and Additional Requirements

• A high school diploma and four (4) years of experience in recruitment/selection, interviewing, counseling, assessment, workforce development, or similar activities.
• A minimum of two (2) years of supervisory experience.
• Current, valid driver's license required.

Preferred Qualifications

• Knowledge, interpretation, and application of state and federal laws, regulations, policies, and procedures pertaining to DEW administrative programs and employment areas.
• Ability to plan, monitor, explain, and exercise sound judgment when providing employer navigation services within a SC Works Center service structure.
• Excellent written and oral communication skills.
• Strong time-management skills and ability to multi-task and maintain focus and discipline.

Additional Comments

Supplemental questions are considered part of your official application. Complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.