Internal Medicine Coordinator

About the role

The Care Coordinator (Front Desk Office Administrator) works directly with the Internal Medicine service, internal departments, clients, and referral rDVMs to ensure coordinated patient care and smooth communication before, during, and after all consultations, appointments, and procedures. The position is responsible for client and patient registration, intake, discharge, payment collection, and the efficient use of all programs and equipment necessary for seamless client experience. Care Coordinators provide concierge services by greeting clients and assisting them in navigating the hospital environment, triage external and internal phone calls and communications using strong critical thinking skills, assist with referrals, and maintain positive relationships with AMC's referring veterinary partners. They contribute to the goal of delivering the best customer service and patient care by supporting the philosophy, mission, and values of Schwarzman Animal Medical Center.

Founded in 1910, Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. The hospital features state-of-the-art facilities including a new full‑floor surgical center, 1.5 Tesla Philips MRI, 64‑slice spiral CT scanner, EEG, Elekta Versa HD Linear Accelerator, in‑house laboratory, ultrasound, echocardiogram, and mobile cone‑beam CT. A multidisciplinary team of 140+ veterinarians across 20+ specialties works together to deliver the highest quality of patient care. Located in Manhattan, AMC is surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU.

Role: Coordinator for the Internal Medicine Department at AMC. Department: Internal Medicine. Reports to: LVT Manager of Internal Medicine. Status: Full‑Time.

Responsibilities

• Serve as primary liaison between Internal Medicine & Ophthalmology service, Referral Veterinarians (rDVMs), clients & other departments.
• Responsible for Client check in and check out (Patient registration and discharge).
• Triage phone calls from AMC staff, rDVMs and clients utilizing excellent decision making and problem-solving skills to determine the appropriate response to meet patient, client, & rDVM needs.
• Efficient use of the electronic medical record (EMR) for scheduling, appointments reminders, manage no shows and cancellations.
• Obtain all necessary referral documentation & complete any preregistration paperwork & communication with internal & external partners.
• Assist with prescription and insurance requests.
• Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client.
• Provide efficient cash collection/ payment plans while ensuring compliance with established guidelines