Internal Lead Generator - Inspection

Job Summary

The primary function of this role is to find new customers who may need our inspection services. This person will make calls, send emails, and follow up with potential customers to make appointments for our Inspection Sales team. The goal is to help fill the sales pipeline to grow our customer base. This job requires the ability to work in a fast-paced multi-tasked environment with a focus on sales and customer service. It will require working on a computer and phone daily. Works closely with Fire Safety Specialists (FSS), Inspection Operations, and Service Coordinators. This position reports directly to the Inspection Sales Manager.

Essential Duties & Responsibilities

• Search for businesses that may need fire/life safety inspections.
• Use online tools, lists, and our CRM to find contact information.
• Reach out by phone and email using a script to ask basic questions to learn about the customer's needs and current inspection schedule.
• Identify who handles inspections and whether they are open to meeting with us.
• Record all information clearly in a shared file to be accessed by our Sales Team.
• Schedule appointments for our Fire Safety Specialists (FSS).
• Maintain all details needed before the meeting.
• Follow up to confirm appointments or reschedule when needed.
• Log all calls, emails, notes, and updates in a shared file.
• Track lead progress and ensure no follow-up is missed.

Qualifications

• A High School Diploma or GED is required.
• 2+ years of experience in customer outreach, inside sales, or a similar role.
• Comfortable making outbound calls and talking to new people.
• Strong communication and organization skills.
• Able to manage multiple tasks and keep good records.
• Basic familiarity with CRM systems.
• Experience in service-based industries.
• Understanding of inspection cycles or service contracts.
• Experience meeting call targets or appointment goals such as number of outbound calls/emails each day, number of qualified leads created each week, number of appointments scheduled for the sales team.
• Accuracy and completeness of CRM notes.
• Building positive working relationships with multiple levels of employees and management.
• Demonstrating integrity and professionalism.
• Demonstrating commitment to company values.
• Excellent organizational skills.
• Ability to follow-up on tasks and assignments in a timely manner.
• Excellent written and verbal communications skills.
• Ability to perform basic business mathematical functions.
• Ability to work with minimal supervision.
• Ability to work effectively in a team environment.

Physical Demands

While performing the duties of this job, the employee is constantly required to talk, hear, and feel. The employee is frequently required to sit, stand, walk, use hands to grasp, and use fingers to maneuver objects. The employee may be infrequently required to lift, pull/push, stoop, kneel, crouch, and reach. Specific vision abilities required by the job include close visual acuity, distance vision, peripheral vision, and depth perception. The physical strength rating of this position is classified as sedentary work which includes exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Operation of a computer keyboard, headphones, telephone, and hand calculator are required. Understanding of addition and subtraction, simple math, simple drawings, technical reports, and technical instructions is required. In addition, the employee must be able to write or present simple memos, summaries, business letters, and technical reports.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy