Internal IT Engineer

About the role

As an Internal IT Engineer, you will be responsible for user account and equipment provisioning as well as assisting employees with resolving their IT-related issues.

Schedule

Monday through Friday, 8:00 AM–4:30 PM EST, onsite at our headquarters office in Melville, NY.

Pay

$60,000–$70,000 per year.

Responsibilities

• Provision and de-provision user accounts for employee on/offboarding.
• Asset management and allocation including but not limited to laptops, monitors, docking stations, webcams, and headsets.
• Check computer hardware (HDD, mice, keyboards, etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate software and computer equipment.
• Organize and schedule diagnostic testing around employee availability to minimize impact.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.).
• Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests/results).
• Identify and document computer or network equipment warranty issues and communicate them internally.
• Act as a liaison between vendors and employees for open vendor support requests.

Requirements

• 2–5 years of technical support experience (preferred).
• Experience working with Azure (a plus).
• Experience working with Office 365 (preferred).
• Experience working with SonicWall devices (preferred).
• Experience working with HP devices (preferred).
• CompTIA A+ and Network+ certifications will be required within one year of hire.
• Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications are desirable.

Skills

• Ability to communicate effectively.
• Ability to prioritize multiple tasks effectively.
• Ability to work in a fast-paced environment.
• Ability to work independently and in a team environment.
• Proven experience as a Technical Support Analyst or relevant position.