Internal Cashier Team Leader

To be considered for this position Internal Cashier Team Leader you must be a current employee of JJ Food Service Ltd. Group Operations Branch Enfield Job type Full Time Position Cashier Team Leader Report to Counter Manager/ Warehouse Manager/Branch Manager/Deputy Branch Manager/Head of Operations Report from Cashiers Primary Responsibility Responsible for checking and supervising the activities of cashiers to promote efficiency, discipline, and productivity in a company. Achieve the goal of satisfying customers by excellent customer service. List areas of daily and long-term responsibilities Provide direction, instructions and guidance to cashiersProvide quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, training, and problem solvingRespond to customers’ inquiriesEnsure that cashiers are at their duty posts during open hours and address customers with outermost respect and politenessGreet customers warmly, give them direction when needed, and answer their questions about products, services, prices, and promotionsCreate Rota schedules for cashiers under his/her supervision and ensure that it is strictly adhered toauthorize returns and refunds where necessary to satisfy customers’ needsMaintain cash registers and their contents, checking for accuracy in the daily cash transactionsInform branch manager of suspicious activities and actions related to finances for prompt attention Step in to resolve disputes between cashiers and customers over transactions with a diplomatic approach to handle such issues with good judgment in the interest of the company and customersTrain new cashiers on the job, giving them clear directions and guidelines on how to work effectivelyCount collected monies and ensure correct billing and obtaining correct payment for products in accordance with the account settingMaintain record of daily opening and closing balanceInput transaction entries into systemReport discrepancies immediatelyIdentify counterfeit moneyInteract with customers and input orders to the system for collection and ensure the cashiers are interacting with customers to input orders to the system for collection accuratelyIdentify sales opportunities and effectively present key features and benefits of products to increase levels of business activityCredit accounts if shortage of physical stock to invoiced itemsAdhere to company billing/registration processesRespond efficiently to queries and respond with appropriate information on products and servicesMaintain up to date information on all customer interactions on the task history databaseProvide feedback to enhance product performance and service deliveryDevelop and maintain knowledge on the characteristics, strengths and general information on all productsUnderstand the market in which the company operates and how the organisation’s products and services are used within the marketDevelop knowledge of demand, competition and pricesTo ensure that the company internal/external customer care & equal opportunity policies are adhered to at all times.Ensure compliance with policies and procedures for Health & SafetyUndertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the department and JJ Food Service goalsMaintain confidentiality in accordance with the General Data Protection Regulation (GDPR) Education 4 GCSE’s A-C including English and Mathematics or equivalent qualifications Relevant work experience will be considered Physical Requirements Lifting: The job may involve lifting of papers box (13 kg), computers (6 kg), archive folders, and archive boxes (16 kg), personal belongings boxes Physical requirements: pushing, pulling the trolley to carry the above items occasionally. Equipment: Sack barrow (trolley), use of step ladder to access folders from shelves. Skills Excellent communication skills (verbal and written ) to ensure instructions are clearly passed to cashiers and reports adequately made to the managementMust be a team player to motivate cashiers to optimal performanceMust have strong management skills to promote orderliness, and to drive the team to achieve set goalsCreativity in handling issues: The leader must be creative in resolving customer complaints and disputes among cashiersDecision making skills: The leader must be prepared to make quick decisions that will be satisfactory to customers and beneficial to his/her company; he/she should rely on his instinct to making good decisions most timesGood with numbers: The cashier team leader must have good math skills, such as addition, subtraction, and multiplication to be able to make simple calculations.Problem SolverHighly motivated self-starter It is an express condition of employment that you are prepared, whenever necessary, to transfer to alternative groups or duties within our business. During holiday periods, etc. it may be necessary for you to take over some duties normally performed by colleagues. This flexibility is essential as the type and volume of work is always subject to change, and it allows us to operate efficiently and gain maximum potential