[INTERNAL CANDIDATES ONLY] Director, Sales

About the role

The Director, Sales will lead StarRez's North American Community Relations organization, driving long-term customer success, revenue growth, and strategic customer relationships across our existing customer base. This role also serves as the strategic partner to Community Relations leadership across EMEA and APAC.

Responsibilities

• Lead and develop the North America Community Relations organization, including Community Relations Sales Managers, fostering a culture of accountability, collaboration, and continuous improvement
• Drive global alignment across business processes, operational excellence, product and solution development, and revenue growth programs
• Develop and execute customer engagement strategies that strengthen executive relationships, improve customer satisfaction, increase retention, and identify expansion opportunities across the existing customer base
• Drive revenue growth through renewals, upsell and cross-sell opportunities, while partnering with the New Business Sales team to ensure a seamless customer lifecycle
• Serve as a leadership sponsor for strategic customer relationships, proactively managing escalations, mitigating risk, and ensuring successful customer outcomes
• Partner cross-functionally with Product, Professional Services, Customer Support, Marketing, and Sales Leadership to align customer needs with business priorities and advocate for continuous product and service improvements
• Maintain oversight of business performance through customer and revenue metrics, pipeline health, and team performance, providing regular updates and strategic insights to executive leadership
• Represent StarRez at customer meetings, user conferences, industry events, and other strategic engagements to strengthen customer relationships and reinforce our market leadership

Requirements

• 5+ years of experience in Sales, with sales management within a SaaS or enterprise software environment
• Demonstrated success managing strategic customer relationships while driving revenue growth through customer expansion and retention initiatives
• Experience partnering cross-functionally with Product, Professional Services, Marketing, and Support organizations
• Strong executive communication, negotiation, presentation, and relationship-building skills
• Experience utilizing CRM platforms such as Salesforce to manage customer relationships, forecasting, and business insights

Qualifications

• Experience leading customer-facing teams supporting enterprise SaaS platforms
• Experience serving higher education institutions or other complex enterprise customers
• Demonstrated success improving customer retention, customer engagement, and expansion revenue
• Experience presenting business performance and strategic initiatives to executive leadership
• Knowledge of the student housing, residential life, or higher education technology market

Benefits

• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members
• A supportive team environment with emphasis on learning and development opportunities