Internal Advisor

About the Role

Works with the Senior Sales Managers & Service Manager to develop overall departmental plans, goals, departmental practices/processes, and performance standards (i.e. safety requirements on all vehicles retailed, productivity, quality control, workflow processes, turnaround times of 72 hours, etc.).

Responsibilities

• Develop and document applicable procedures for used vehicle reconditioning activities.
• Conduct an initial "intake inspection and estimate" of all used vehicle trade-ins and auction purchases to determine the applicable reconditioning efforts to be undertaken.
• Conduct an initial "open recall campaigns" on all vehicles using NHTSA.
• Strive to meet the company standard of turnaround time of 72 hours for vehicles being placed on the lot for sale.
• Break down reconditioning estimates to ensure labor and parts pricing is accurate before any reconditioning is started. Ensure you make Service and Sales Managers aware of time allotments, financial investment to be made in the vehicle, and the specific quality expectations.
• Perform quality control checks throughout the reconditioning process and coordinate with the Sales and Service Managers to ensure the vehicle meets the desired corporate safety and quality standard. Keep post-sale policy adjustments or after-sale work to a minimum.
• Coordinate used vehicle descriptions (i.e., customized comments) and picture-taking for internet postings with the Marketing Department.
• Regularly review and report to the Sales Manager & Service Manager the results of the services provided by all Service Departments, the Detail Department, and outside vendors' productivity and quality results.
• Responsible for knowing where all vehicles are at all times in the process.
• Support and encourage a results-driven, values-based, sales and service culture throughout the organization.
• Contribute toward effective team problem solving with other employees and management.
• Consistently demonstrate corporate values; encourage and coach others to consistently demonstrate corporate values and meet performance expectations.
• Perform other duties as assigned.

Requirements

• Strong attention to detail.
• Sense of urgency.
• Excellent communication skills.
• Typing – ability to type efficiently in order to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills.
• Acceptable driving record and a valid driver's license in your state of residence.
• High School graduate or equivalent, 18 years or older.

Benefits

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Pay

$60,000 - $90,000 annually

Schedule

Monday - Friday, 8:00am - 5:00pm