Internal Advisor Assistant
Essential Functions
- Determines the needs of clients, collecting information necessary for service or repair diagnosis
- Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs
- Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service
- Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation
- Sells and manages extended warranties and complete required documentation
- Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks
- Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order
- Notifies clients when repairs are completed and vehicle is ready for delivery
- Reviews and explains repairs and associated costs with client upon completion of service
- Documents verbal, in-person, and written approvals on repair orders and add-on sales
- Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
- Maintains a record of status of special order parts
- Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
- Maintains required hours per repair order (HPR) in accordance with dealership standards
Minimum Qualifications/Skills
- Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
- High school diploma or general education degree (GED)
- Customer service-oriented and friendly demeanor
- Ability to multitask and tend to several clients at once
- Positive attitude and willingness to work as a team
- Excellent communication, professionalism, punctuality, and attention to detail skills
Supervisory Responsibilities
This role has no supervisory responsibilities.
Work Environment
This job operates inside an automotive dealership environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. Requires standing for extended periods with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. Requires frequent driving and some typing. Requires excellent visual acuity and manual dexterity.
Affirmative Action/EEO Statement
The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.