Internal Account Representative

Job Functions, Duties, Responsibilities

• Retain client business with occasional site visits, problem solving, and acting as a liaison to laboratory management, operations, and billing.
• Serve as a primary resource for client inquiries, issue resolution, and ongoing utilization support.
• Maintain customer engagement and proactively address gaps in adoption, ensuring alignment with company workflows and systems.
• Assess needs by using accepted Account Representative processes to maintain customer satisfaction and grow sales.
• Generate additional business through consultation with clients to increase market share of existing products and services.
• Supports the Sales Team, Field Account Representative(s), and leadership in providing timely, professional, and courteous service.
• Communicate with clients and all levels of personnel to disseminate information regarding clinical testing status and results.
• Research and resolve problems by following defined procedures to meet client satisfaction and expectations.
• Perform clerical duties daily to facilitate and document the clinical testing process.
• Maintain accurate client records in CRM and submit daily reports on activities, client feedback, and emerging trends.
• Build relationships and improve service satisfaction levels of clients and co-workers by practicing excellent internal and external customer service skills.
• Perform related accountabilities/responsibilities as required or directed.
• Fills-in for internal Customer Service as needed.

Position Qualifications

• High School Diploma or equivalent
• 1 year of experience working in a call center or in the laboratory
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• 2+ years of laboratory training or experience in specimen collection and processing
• Data entry experience in a production environment

Bonus Points

• Associate’s Degree or Medical Assistant training

Qualifications

• High School Diploma or equivalent
• 2+ years of laboratory training or experience in specimen collection and processing
• Data entry experience in a production environment

Skills

• Excellent communication skills
• Top-notch typing proficiency (at least 35wpm)
• Ability to thrive in a fast-paced environment

Benefits

• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

Pay

Competitive salary and benefits package

Schedule

Full-time: 8am-5pm, Monday - Friday

Benefits

• Medical, dental, and vision insurance
• 401(k) with generous company match
• Retirement savings plan
• Free lab services for you and your eligible dependents
• Flexible work schedule
• Comprehensive paid time off and holidays
• Employee assistance program
• Professional development opportunities

Company

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.