Intern - Platform Development (Systems Engineering)

About the role

For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 1200+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our team. Our Members have over 18 million end customers (residential and businesses who receive power, internet, television and/or telephone services) that our enterprise software solution enables our Members to compete effectively in the industry, while excelling in customer service.

This position reports to a Systems Engineering Team Lead and will collaborate with Systems Engineers and other technical teams. This position is responsible for assisting with the maintenance, support, automation, and continuous improvement of NISC's internal systems, DevOps workflows, deployment processes, and infrastructure. Interns will gain hands-on experience working with enterprise systems, Linux environments, automation tools, monitoring solutions, and application deployment processes. Based on intern interest and business needs, opportunities may exist to explore areas such as DevOps, system administration, scripting, cloud technologies, and infrastructure operations. Adaptability and a willingness to learn are essential.

Responsibilities

• Assists with research, maintenance, and support of enterprise systems and technical workflows.
• Assists with troubleshooting technical issues and validating system changes or enhancements.
• Supports system monitoring, application deployment, and configuration management activities.
• Contributes to scripting and automation efforts that improve team efficiency and operational processes.
• Assists in maintaining and documenting DevOps workflows, system procedures, and technical processes.
• Performs quality testing and validation of infrastructure, deployment, or automation-related tasks as assigned.
• Reviews and prioritizes assigned tasks and change requests with guidance from team members.
• Ensures that all information is appropriately entered and utilized in Confluence and/or other team management tools.

Requirements

• Strong customer orientation.
• Familiarity with Object Oriented Concepts & Languages (Java and its frameworks, preferred).
• Familiarity with Linux operating systems and command line environments.
• Familiarity with scripting or automation tools such as Bash, Python, or PowerShell.
• Familiarity with DevOps concepts, source control systems, and CI/CD processes.
• Familiarity with TCP/IP networking concepts and troubles