Intern, Helpdesk - Part Time

About the Company

Heron Power is a startup building cutting-edge power electronics for the 21st-century grid. We aim to debottleneck the growth of electricity generation and consumption with scalable, innovative, and less costly hardware solutions, accelerating the electrification of everything. Our first focus is building better converters (inverters & rectifiers) to connect large-scale renewables, storage, and loads to the grid.

Heron Power’s leadership team consists of seasoned veterans who have designed and shipped gigawatts of power conversion products over the past decade. We foster a collaborative, enriching environment conducive to personal, technical, and career growth, where team members learn from each other.

About the Role

As an IT Helpdesk Technician Intern (Part-Time), you will work alongside the Systems Administrator to support onsite employees and engineering teams with computers, cloud applications, networking, printers, and shared technology. You will help resolve day-to-day issues, prepare equipment, and improve IT documentation and processes.

Responsibilities

• Provide Level 1 help desk support through Jira, email, Teams, and in person.
• Troubleshoot Windows and macOS devices, Microsoft 365, printers, peripherals, Wi-Fi, VPN, and conference room technology.
• Configure, deploy, and maintain laptops, desktops, NUCs, monitors, and other employee or lab equipment.
• Assist with new-hire setup, account access, MFA, onboarding, offboarding, and basic user training.
• Install approved software and updates, image or reimage devices, and assist with Intune/Autopilot enrollment under supervision.
• Maintain accurate ticket, asset, inventory, and knowledge-base records; document troubleshooting and escalate complex issues clearly.
• As skills develop, assist with Microsoft 365 and Entra ID administration, Linux or lab systems, scripting, networking, and endpoint security tasks.

Requirements

• Current enrollment in, or recent completion of, an IT, Computer Science, Information Systems, cybersecurity, networking, or related program; equivalent hands-on experience is welcome.
• Working knowledge of computer hardware, Windows, Microsoft Office/Outlook, and common software installation and troubleshooting methods.
• Basic understanding of networking concepts such as IP addressing, DNS, DHCP, Wi-Fi, Ethernet, and VPN.
• Strong customer service, communication, organization, and time-management skills, with the ability to follow security and change-control procedures.
• Strong and meticulous documentation capabilities.

Preferred Qualifications

• Experience using Jira and related Atlassian ITSM solutions.
• Familiarity with macOS, Microsoft 365, Active Directory/Entra ID, Intune, Jira, or inventory management tools.
• Exposure to PowerShell, Linux, GitHub, Docker, UniFi networking, Teams Rooms/AV, or endpoint security.
• Experience from a help desk, internship, campus role, home lab, personal projects, repair work, or customer-facing technical support.
• CompTIA A+, Network+, or related coursework is a plus.
• Experience supporting 100+ desktops.