Intermittent Usher

Would you like to take work shifts as desired around classes, vacations, or other commitments? Get amazing benefits like progressive premium pay (the more hours you work, the more your premium pay increases!), and a free Orca Card? Be at the heart of the arts and theater scene of Seattle? If so, look no further – McCaw Hall at Seattle Center is seeking friendly, customer-service oriented Ushers to help provide an amazing theater experience to thousands of visitors every day. This role is perfect for students, those seeking supplementary income, and/or anyone passionate about the arts!

McCaw Hall boasts of being the only place to see shows by the Pacific NW Ballet and Seattle Opera as well as hosting big name concerts, comedians, and corporate events. Choose your schedule to work the shifts convenient for you. Most shifts are evenings, weekends, holidays, with some day shifts. There is an opportunity to also work the many different events on Seattle Center grounds.

About the role

Ushers (including Door Attendants and other Guest Services roles) are primarily responsible for providing excellent customer service, and participating in public safety measures before, during and after Seattle Center events and in emergency situations.

Responsibilities

• Greet guests in a friendly, service-oriented manner
• Direct patrons to seat locations and assist with patron egress by clearing aisles and lobbies following events
• Respond to patron inquiries and complaints and provide information regarding events and facilities
• Ensure that aisles, stairways and the floors are kept clear in compliance with safety regulations
• Communicate with supervisor of unresolved patron concerns, emergencies or unsafe conditions
• Locate patrons and deliver emergency messages
• Work evenings, weekends and holidays depending on events

Requirements

• Are friendly and welcoming
• Can demonstrate exceptional reliability and punctuality
• Take direction well
• Keep calm under pressure or in highly distracting situations
• Possess excellent customer service skills and can easily interact with diverse patrons
• Are available to work a minimum of 150 hours annually and meet attendance standards
• Communicate respectfully and clearly with colleagues and visitors alike
• Are willing to meet established dress standards and wear a uniform as provided by Seattle Center
• Have basic computer proficiency, which includes navigating web browsers or mobile apps

Work Environment / Physical Demands

• Available to work evenings, weekends and holidays
• Must be able to stand in one location for up to 4 hours at a time
• Frequently climb and negotiate stairs and narrow aisles
• Regularly required to use hands and fingers, must be able to reach with hands and arms and occasionally lift up to 30 pounds
• Requires hearing and vision acuity, depth perception and ability to function in low light situations

Pay

The full salary range for this position is $26.92 per hour. Temporary employees begin at step 1, which is $26.92 hourly. You'll also get premium pay that increases the more hours you work (starts at an additional 5% on top of your base rate, up to 25%).

Benefits

• Progressive premium pay (the more hours you work, the more your premium pay increases)
• Free Orca Card

About Seattle Center

Seattle Center is a 74-acre civic, arts, and cultural gathering place in the heart of Seattle and home to more than 30 partner organizations, including Climate Pledge Arena, KEXP, Museum of Pop Culture (MOPOP), Pacific Northwest Ballet, Seattle Opera, Pacific Science Center, SIFF, and many others. Anchored by world-class attractions, historic venues, public art, and a dynamic calendar of free and affordable events centered around the iconic International Fountain, Seattle Center brings together arts, culture, sports, and community year-round. As a department of the City of Seattle and anchor of the Uptown Arts and Cultural District, Seattle Center serves residents from across the Puget Sound region alongside visitors from around the world.