Intermediate Salesforce Administrator

About the role

Customize and configure the Salesforce platform to meet business needs in adherence to governance principles and IT protocol.

Responsibilities

• Personalize and build apps with configurable components to increase productivity and effectiveness for internal/external business units.
• Collaborate with business partners, leadership, and end users to increase responsiveness to business and customers, and continually update Salesforce applications.
• Utilize knowledge of Salesforce application functionalities to document business and functional requirements, including use cases and user stories.
• Perform administrative functions including field creation, reports and dashboards, processes and flows, and other configuration/declarative tasks.
• Create test plans for new application builds and updates.
• Understand and begin assessing the impact new requirements have on upstream and downstream applications, systems, and processes.
• Support end users with issues relating to Salesforce.

Requirements

• Bachelor’s degree in a business or technical field, or equivalent experience.
• Two years of business systems/technical experience.
• Salesforce certification.
• Experience with IT production processes.
• Creative and analytical thinker with strong problem-solving skills.
• Excellent organizational skills and attention to detail.

Preferred Qualifications

• Experience with multiple Salesforce products.
• Experience in the life insurance/financial services industry.
• Ability to work in Lightning and classic versions while keeping current with new release implications.
• Completion of additional Salesforce Super Badges and/or certifications.

Schedule

Hybrid-office environment (Tuesdays, Wednesdays, Thursdays in office). Occasional travel for training and collaboration meetings.

Pay

Salary for this position generally ranges between $71,000 - $90,000 annually. Actual starting pay is determined by several factors including qualifications, experience, geography, work location designation, and operational needs. This position is typically eligible for an annual bonus based on company and individual performance.