Jobs · Customer Service

Intermediate Advisor Training and Quality Assurance Consultant

Aegon · United States · 2 wk ago
RemoteRemoteCustomer Service$65k–$75k/yrFull-time

Responsibilities

  • Design, update, and maintain onboarding and refresher training programs for licensed financial advisors.
  • Deliver live and virtual training sessions and structured coaching engagements.
  • Develop training materials, including presentations, job aids, scenarios, and microlearning content.
  • Apply quality standards to conduct call monitoring and interaction reviews for licensed advisors.
  • Identify performance gaps related to disclosures, suitability, and client communication.
  • Provide feedback and coaching to improve advisor effectiveness and reduce compliance risk.
  • Document quality findings and training activities to support supervisory oversight.
  • Partner with Compliance and business teams to ensure training content aligns with firm policy.

Qualifications

  • Bachelor’s degree in business or finance
  • Two years of experience in financial services training, quality assurance, or performance management
  • Experience delivering training or coaching for licensed professionals
  • Working knowledge of Financial Industry Regulatory Authority (FINRA) rules and advisor supervision standards
  • Proficient in MS Word, Excel, and PowerPoint

Preferred Qualifications

  • Experience in brokerage, wealth management, insurance, or investment advisory environments
  • Familiarity with learning management systems, eLearning tools, or call monitoring platforms
  • FINRA Series 6
  • FINRA Series 65 or equivalent

Salary

The Salary for this position generally ranges between $65,000-$75,000 annually.

Benefits

This position is typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

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