Interior Design Sales Professional

About the Role

The Design Consultant works closely with customers to create individualized design solutions to sell Ethan Allen products and services. This includes space planning, fabric coordination, product selection, and overall project design. Successful execution involves developing tailored designs and achieving sales goals in a flexible, relationship-based selling environment. Some projects may require a team-based approach.

Design Consultants are measured on performance categories such as teamwork, customer service, communication skills, decision-making, project development, presentation, and technical skills. They are also evaluated against benchmarks like Minimum Monthly Sales, Home Calls, Accent Sales, Softgood Sales, Be-Backs, PI, Close Ratio, and the Ethan Allen Trade Program.

This role requires proficiency in using social media and digital channels to promote Ethan Allen’s brand, as outlined in the company’s Social Media Policy. Compensation is incentive-based, determined by commissions earned, with expectations to meet or exceed Minimum Monthly Sales and other benchmarks.

This is a full-time position.

Responsibilities

• Create design solutions consistent with the customer’s preferences and budget.
• Sell Ethan Allen’s products and services while representing the brand in all customer interactions.
• Professionally greet customers in the design center to establish rapport and secure appointments or in-home consultations.
• Conduct home calls to evaluate customer needs and provide individualized design solutions that close sales.
• Utilize grassroots marketing and social media platforms to develop and grow the business.
• Educate customers about Ethan Allen’s complimentary design services, offering as much or as little assistance as desired.
• Stay current on design and color trends to create fashionable design solutions.
• Coordinate with the team to provide exceptional pre- and post-sale service, keeping customers informed about order status, including delays.
• Participate in corporate-sponsored marketing and training programs as required.
• Educate customers on Ethan Allen’s finance options.
• Contribute to the development and upkeep of the design center’s portfolio.
• Use corporate systems and technology to maximize efficiency in designing projects, creating presentations, and providing professional service.
• Enter orders using the retail point-of-sale system.
• Maintain a neat and orderly design center.
• Collaborate with the Design Center Leader and other Design Consultants to develop business and grassroots marketing plans to expand market reach and exceed goals.
• Monitor plan effectiveness and provide suggestions for modifications to achieve specific goals.
• Utilize technology such as 3-D Room Planner, CRM, and Live Chat to build project volume and productive client relationships.
• Leverage social media (e.g., Facebook, Instagram) to enhance personal and Ethan Allen’s presence, and build relationships with industry talent via platforms like LinkedIn.
• Perform any other duties as required.

Requirements

• Minimum High School Diploma or equivalent, with relevant work experience.
• At least one year of practical interior design experience.
• Bachelor’s degree or equivalent in a design-related field from an accredited institution is desirable.
• Broad knowledge of interior design and effective sales techniques.
• Working knowledge of online sales and design tools.
• Strong listening skills with excellent oral and written communication abilities.
• General understanding of social media and grassroots marketing to develop a book of business; proven experience preferred.
• Valid driver’s license, except in limited circumstances where an alternate means of transportation is available for business use.
• Intermediate competency in digital floor planning technology; experience with 3D applications is a plus.
• Experience using interactive technology such as augmented reality, virtual reality, and other visualization tools.
• Willingness and ability to learn new technologies.

Pay

Design Consultants are paid a recoverable draw, typically ranging from $30,000 to $70,000 annually based on written sales. The potential income for experienced Design Consultants averages $70,000–$115,000 per year, with top performers earning $200,000 or more annually. Compensation is incentive-based, determined by commissions earned.

Benefits

Ethan Allen offers a variety of benefits to support associates' peace of mind and financial well-being. Benefit availability varies based on full-time or part-time status.

• 401(k) plan with employer contributions.
• Multiple medical plans with prescription drug coverage.
• Health Savings Account (HSA) with employer contributions.
• Dental and vision plans.
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) insurance.
• Supplemental Group Term Life & AD&D insurance.
• Dependent Group Term Life insurance.
• Short- and long-term disability coverage.
• Business Travel Accident Life Insurance.
• Flexible Spending Accounts for health care and dependent care.
• Commuter Savings Plans for public transit and parking.
• Voluntary Whole Life Insurance.
• Voluntary Critical Care Insurance.
• Voluntary Accident Insurance.
• Employee Assistance Program.