Interior Design Retail Sales Consultant

About the Role

The Design Consultant works closely with customers to create individualized design solutions to sell Ethan Allen products and services. This role involves space planning, fabric coordination, product selection, and overall project design in a flexible, relationship-based selling environment. Some projects may require a team or partnership-based approach. Design Consultants are measured on performance categories such as teamwork, customer service, communication skills, and sales benchmarks.

Responsibilities

• Create design solutions consistent with the customer’s preference and budget.
• Sell Ethan Allen’s products and services while representing the brand in all customer interactions.
• Professionally greet customers in the design center to establish rapport and secure appointments or in-home consultations.
• Conduct home calls to evaluate customer needs and provide tailored design solutions to close sales.
• Utilize grassroots marketing and social media platforms to develop and grow the business.
• Educate customers about Ethan Allen’s complimentary design services, offering as much or as little assistance as desired.
• Stay current on design and color trends to create fashionable design solutions.
• Coordinate with the team to provide exceptional pre- and post-sale service, keeping customers informed of order status.
• Participate in corporate-sponsored marketing and training programs.
• Educate customers on Ethan Allen’s finance options.
• Contribute to the development and upkeep of the design center’s portfolio.
• Use corporate systems and technology (e.g., 3-D Room Planner, CRM, Live Chat) to maximize efficiency in designing projects and serving customers.
• Enter orders using the retail point-of-sale system.
• Maintain a neat and orderly design center.
• Collaborate with leadership and peers to develop business and marketing plans to expand market reach and exceed goals.
• Leverage social media (e.g., Facebook, Instagram, LinkedIn) to enhance personal and brand presence, building relationships with industry professionals.
• Perform other duties as required.

Requirements

• Minimum High School Diploma or equivalent with relevant work experience.
• At least one year of practical interior design experience.
• Bachelor’s degree or equivalent in a design-related field from an accredited institution (desirable).
• Broad knowledge of interior design and effective sales techniques.
• Working knowledge of online sales and design tools.
• Strong listening, oral, and written communication skills.
• Understanding of social media and grassroots marketing to develop a client base.
• Valid driver’s license (or alternative transportation arrangements approved by the company).
• Intermediate competency in digital floor planning technology; 3D applications are a plus.
• Experience with interactive technology such as augmented reality, virtual reality, or other visualization tools.
• Willingness and ability to learn new technologies.

Pay

Design Consultants are paid a recoverable draw typically ranging from $30,000 to $70,000 annually based on written sales. The potential income for experienced Design Consultants averages $70,000–$115,000 per year, with top performers earning $200,000 or more.

Benefits

• 401(k) plan with employer contributions.
• Multiple medical plans with prescription drug coverage, including a Health Savings Account with employer contributions.
• Dental and vision plans.
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) insurance.
• Supplemental Group Term Life & AD&D Insurance.
• Dependent Group Term Life Insurance.
• Short- and Long-Term Disability coverage.
• Business Travel Accident Life Insurance.
• Flexible Spending Accounts for health care and dependent care.
• Commuter Savings Plans for public transit and parking.
• Voluntary Whole Life, Critical Care, and Accident Insurance.
• Employee Assistance Program.

Benefit availability varies based on full-time or part-time employee classification.

Schedule

This is a full-time position.