Interim Technical Support Specialist

Roles & Responsibilities

• Provide onsite Tier 1 and Tier 2 technical support for employees across multiple business functions, resolving hardware, software, access, connectivity, and productivity-related issues across desktops, laptops, mobile devices, collaboration platforms, telephony, printing, conferencing technology, and business applications.
• Administer user accounts, permissions, licenses, password resets, and access requests within cloud and on-premises identity management platforms.
• Support employee onboarding, offboarding, and role transitions.
• Manage endpoint and technology lifecycle activities, including device provisioning, endpoint administration, software deployment, patching, compliance activities, upgrades, equipment moves, maintenance, inventory management, and asset retirement.
• Support operational and business-critical technology used throughout office and facility environments, including workstations, peripheral devices, scanners, printers, and network-connected systems.
• Escalate issues to appropriate internal teams, vendors, or external support partners as needed.
• Troubleshoot network and connectivity issues involving wired and wireless infrastructure, remote access solutions, printing services, and connected devices.
• Coordinate with external technology partners and vendors on escalations, projects, equipment support, and onsite technical activities.
• Maintain technology asset records, system documentation, knowledge resources, standard operating procedures, and support materials.
• Aid in equipment procurement and lifecycle planning.
• Deliver end-user training and guidance on workplace technology, collaboration tools, cybersecurity awareness, and organizational procedures.
• Perform hands-on technology installations, workstation deployments, equipment relocations, cabling activities, and other onsite support tasks while adhering to applicable safety requirements.
• Contribute to continuous improvement initiatives that enhance system reliability, reduce operational disruptions, strengthen security, and improve the end-user experience.

Requirements

• Minimum three (3) years of experience in information technology support, desktop support, service desk, systems support, or a similar technical support position.
• Working knowledge of modern desktop operating systems, cloud-based productivity and collaboration platforms, identity and access management systems, and enterprise user administration, including account management, permissions, licensing, and credential support.
• Experience with device provisioning, software deployment, patch management, endpoint administration, and technology asset lifecycle management.
• Experience with enterprise endpoint management platforms is preferred.
• Solid understanding of computer hardware, peripheral devices, printing and scanning technologies, mobile devices, telephony systems, conferencing equipment, and general workplace technology.
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve common end-user technology issues while recognizing when escalation is appropriate.
• Strong customer service, communication, organizational, documentation, and prioritization skills.
• Ability to manage multiple support requests simultaneously and collaborate effectively with employees, technology teams, external vendors, and third-party support partners in a fast-paced environment.
• Ability to work onsite and safely perform hands-on technology support activities, including installing, configuring, relocating, assembling, and replacing standard technology equipment, with reasonable accommodation where applicable.

Qualifications

• Basic understanding of networking concepts, including IP networking, name resolution, address assignment, remote connectivity, wired and wireless networking, printing services, and connectivity troubleshooting.
• Strong understanding of computer hardware, peripheral devices, printing and scanning technologies, mobile devices, telephony systems, conferencing equipment, and general workplace technology.
• Experience with Exchange Online, Teams administration, SharePoint permissions, OneDrive troubleshooting, mobile device management, VoIP, video conferencing, or conference room technology.
• Familiarity with Windows Autopilot, endpoint compliance, application deployment, PowerShell, or basic scripting.
• CompTIA A+, Network+, Security+, Microsoft 365, Endpoint Administrator, or similar certifications.
• Familiarity with SOC 2 Type II, security controls, audit evidence collection, or IT compliance practices.