Interim Support Lead Part Time- Union Square

About the role

Under the leadership of the Store Manager/Leader and Customer Service Manager, the Support Lead assists with direction of Front End Leads (if applicable) and sales associates while acting as Manager on Duty. The Support Lead is responsible for all key functions of the store, including “Wow the Customer,” front‑end operations, cash management, cleanliness, safety, and driving sales. As a Five Below leader, you model leadership behaviors, deliver results during your assigned time, drive key performance indicators, and embody the Five Below values.

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Leads Front End Operations
• Trains staff on the High Fives of Customer Service
• Ensures each guest has a fast, friendly checkout
• Maintains store cleanliness, recovery, and readiness for customers at all times
• Handles opening and closing store procedures
• Assists with Front End Operations
• Performs Store Manager duties in their absence
• Supervises, trains, coaches, and develops all associates
• Reviews corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Assists payroll process and ensures payroll is within budget
• Supports merchandising procedures and adheres to Five Below’s Standard Operating Procedures (SOP)
• Manages cash handling procedures, including preparing and dropping bank deposits
• Authorizes register functions such as post voids, returns, and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks, checks in shipments, stages merchandise for the sales floor, and packs out merchandise
• Assists front‑end and queue merchandising
• Drives key metrics: Sales, ADS, CSAT scores, and expense control
• Performs store maintenance (garbage removal, sweeping, bathroom cleaning, stock room upkeep)
• Frequently operates cash register
• Frequently moves merchandise weighing up to 25 lb and places/removes items up to 5‑10 ft high
• Frequently ascends/descends ladders to retrieve and put away stock
• Frequently kneels, bends, twists, and stoops in the stock room and on the sales floor
• Frequently communicates with customers face‑to‑face and by telephone, as well as with managers and coworkers
• Frequently moves across the sales floor assisting customers and retrieving/putting away merchandise
• Identifies and follows email and print instructions regarding merchandise layouts, associate schedules, and SOPs
• Remains in a stationary, upright position for approximately 80 % of the time

Key Attributes

• Customer Service
• Organization
• Productivity
• Ability to multi‑task
• Follows Direction
• Professionalism
• Trainer / Developer / Motivator
• Communication
• Sales Driver / Goal Oriented

Qualifications

• High School graduate or equivalent (college experience preferred)
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi‑task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

Explore our benefits site to discover all the perks and support we offer, from health coverage to financial and personal wellness: benefits.fivebelow.com/public/welcome

Pay

Hourly position starting at $16.50.