Interim Operations Services Lead

About the role

This is a 6-month remote contract position at a rate of $70/hour W2.

Responsibilities

• Build the integrated view of major field-facing initiatives—priorities, timing, dependencies, risks, decisions, and cumulative field change load.
• Lead operational readiness reviews, ensuring initiatives have clear ownership, workable field processes, training, communications, reporting, and escalation plans before launch.
• Coordinate across Field, Training, IT, Marketing, Clinical, Lab, and other functions to resolve gaps and keep priority work moving.
• Facilitate key operating and decision forums, drive closure on actions, and escalate work that is off-track, under-resourced, or not ready.
• Partner with Fio on analytics and Madison/Training on SOPs and enablement, while owning how those components come together into an executable rollout.

Requirements

• Program management experience with responsibility for multiple concurrent initiatives.
• Experience designing or improving governance, intake, prioritization, or portfolio management processes.
• Experience creating or managing stage-gate frameworks and go/no-go decision processes.
• Experience with capacity planning and resource management.
• Strong analytical capabilities.
• Proficiency with Excel and Power BI.
• Ability to work effectively across multiple functions and stakeholder groups.
• Demonstrated ability to influence without direct authority.
• Strong relationship-building and coordination skills.
• Ability to bring order to complex and fast-moving environments.
• Comfortable working directly with senior leaders.
• Ability to move quickly and operate in a high-change environment.
• Familiarity with Claude and AI-enabled productivity tools.

Reporting Structure

This role will sit within Central Operations and support the broader organization, including:

• Field Operations
• Training
• Laboratory Operations
• Central Operations
• Call Center

The role will work closely with Central Operations leadership and partner extensively with Technology and other cross-functional stakeholders.