Interim Clinical Operations Director

About MyWellbeing

As part of the broader MyWellbeing ecosystem, Dedicated combines the warmth and connection of a clinician-centered practice with the innovation and reach of a national mental health company. Since launching, MyWellbeing has supported more than 250,000 people in their search for mental health care and built a trusted community of 2,000+ mental health providers nationwide. We are seeking an interim leader to serve as a GM of our Dedicated program, an intimate and growing practice of over 25 early career clinicians with an emphasis on supervision, professional development, and community.

Opportunity

We are looking for an experienced clinical operations leader for a 4-month contract (Mid-September 2026 – Mid-January 2027) to provide coverage during a planned leadership leave. You will step into the management layer above our clinical supervisor team, owning the operational functions that keep the clinical org running: metrics and capacity reporting, therapist lifecycle oversight, client operations KPIs, compliance monitoring, and cross-functional coordination. This role is the primary operational decision-maker during the contract period.

• Day-to-day clinical questions route through the clinical supervisors.
• Strategic and financial decisions route to the CEO.

What You'll Own

• Clinical Team Operations — Management Layer:
• Regular check-ins with clinical supervisors to manage core KPIs: utilization, note compliance, attrition flags, retention, high-acuity tracking
• Escalation management: primary first stop for anything supervisors cannot resolve; escalate to CEO only when executive authority is needed
• Metrics, Capacity & Reporting:
• Capacity dashboard: weekly maintenance, monthly reporting package
• Provider utilization rate (target 85–90%+ for ramped clinicians)
• Documentation and chart compliance rate (target 93–95%+)
• AI notes adoption: active adoption count, compliance rate, troubleshooting coordination
• Client Operations Oversight:
• KPI oversight of client experience: time-to-match, inquiry-to-intake, client satisfaction surveys
• Provider and client caseload transitions
• Intake guardrails: ensure matching and waitlist protocols are being followed; escalate threshold breaches to CEO
• Compliance & QA:
• Medicaid compliance oversight
• QA systems monitoring
• Escalation procedures
• Cross-Functional Coordination & Admin:
• Report compilation and leadership meeting support for the CEO
• Oversight of professional development monthly sessions
• Document open AT hiring pipeline status and recurring processes
• Coordination of teams
• Manage any clinical supervisory structure changes:
• With onboarding, time off, or leave coverage of Clinical Supervisors.
• During this period your scope includes: Primary coordinator of the clinical supervision coverage solution
• Increased support to clinical supervisor team

Who We're Looking For

• Required:
• 5+ years in healthcare, behavioral health, or clinical operations, with experience managing or overseeing clinical functions
• Demonstrated metrics, data, and dashboard management skills
• Experience with EHR systems and clinical workflows in a behavioral health or therapy setting
• Comfortable working in a high-autonomy, small-team environment
• Excellent written and verbal communication
• Strongly Preferred:
• Clinical background: licensed clinician (LCSW, LPC, LMHC, LMFT, or equivalent) or clinical director / supervisor-level management experience in behavioral health
• Experience in a clinical director, clinical operations director, or VP-level capacity in a behavioral health org
• Familiarity with AI-assisted clinical documentation tools and adoption rollouts
• Experience overseeing credentialing, Medicaid compliance, or payer readiness processes