Intelligence Analyst II

About the role

Crisis24 is a global provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions, and global medical concierge services. We help prominent organizations, disruptive brands, and influential individuals operate with confidence in an uncertain world. Our Travel Risk Intelligence Analyst II position supports a global client's security and travel risk management program.

Responsibilities

• Monitor, analyze, and communicate security and travel-related developments that may impact client employees, assets, and operations globally.
• Prepare, issue, and track multi-source travel security alerts for client travelers.
• Maintain client metrics and produce regular travel risk and security reports.
• Support the development and continuous improvement of client processes, protocols, and SOPs.
• Proactively leverage Crisis24 resources to address intelligence gaps and enhance analysis.
• Triage client requests and ensure timely, high-quality service delivery.
• Remain consistently engaged with the GSOC and global teammates.

Requirements

• 3–5 years of experience in travel risk management, SOC/GSOC operations, intelligence analysis, threat assessment, or incident response.
• Bachelor’s degree required; Master’s degree or equivalent experience preferred.
• Strong research, analytical, writing, and verbal briefing skills.
• Experience using travel risk management and communication platforms (e.g., Everbridge, SharePoint, Zendesk) and strong proficiency in MS Office.
• Ability to manage multiple priorities independently and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and sound professional judgment.
• Ability to build and maintain positive working relationships with clients, analysts, and subject matter experts.

Qualifications

• Strong problem-solving skills and sound professional judgment.
• Ability to build and maintain positive working relationships with clients, analysts, and subject matter experts.
• Customer service mindset with a proactive and collaborative approach.
• Foreign language capability, travel experience, and data or mapping visualization skills are considered strong assets.

Skills

• Strong research, analytical, writing, and verbal briefing skills.
• Experience using travel risk management and communication platforms (e.g., Everbridge, SharePoint, Zendesk) and strong proficiency in MS Office.
• Ability to manage multiple priorities independently and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and sound professional judgment.
• Ability to build and maintain positive working relationships with clients, analysts, and subject matter experts.
• Customer service mindset with a proactive and collaborative approach.
• Foreign language capability, travel experience, and data or mapping visualization skills are considered strong assets.

Benefits

• Medical, dental, vision, 401(k), paid time off.

Pay

$65,000 - $71,000 annually, depending on experience. Eligible for annual bonus.

Schedule

Office-based in Annapolis, MD or Seattle, WA and requires flexibility to work shifts, including evenings, overnight, weekends, and holidays, with occasional travel to client locations.

Location

This role is open to candidates currently based in the Annapolis, MD or Seattle, WA area.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Equal Opportunity Employer

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.