Integrative Customer Care Specialist
About the role
Welcome to a better way, an authentic way.Welcome to Nature's Way. We believe that nature is the best way to holistic health, and it should be available to everyone. When we help people live healthy lives, we build a happier, healthier world for everyone. How we go about our work drives TRUST in who we are, what we do, and the products we produce. Our customers trust: Our products to be the gold standard Our words to be true Our claims to be honest, Our actions to have integrity. And we've been leading the way since 1969. Be a part of helping people live healthy Lives As Our NewIntegrative Customer Care Specialist.
The Integrative Customer Care Specialist is a senior member of the Customer Care Team, responsible for delivering front-line support to our customers and managing relationships across various channels. All customer and sales inquiries will be handled in a professional manner consistent with the Nature's Way Mission. This role may also serve as backup for the Business and Consumer Customer Care teams. The Integrative Customer Care Specialist is also responsible for resolving escalated calls, handling complex customer situations, troubleshooting system issues, assisting representatives with questions, and ensuring team adherence to procedures. In addition, the Integrative Customer Care Specialist will at times design and implement new workflows, enhance existing processes, and execute business-driven technology initiatives.
Responsibilities
- Assists sales managers and customers with order entry, returns, new account activation, inquiries, general support, and account maintenance. This includes working with, and communicating pricing and promotions.
- Provides exceptional customer service to internal and external customers through consistent and professional communication across all channels, including phone, chat, fax, and email.
- Adheres to required legal and regulatory instructions for all communications.
- Develops and